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advisor technical program manager global eng resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Highly experienced technical Program manager with proven success in leading complex, multi-disciplinary projects.

Adept in introducing innovative solutions to optimize organizational performance and promote emerging technologies.

Exceptional ability to define project objectives and ensure successful completion on-time and within budget.

Proven track record of collaborating with customers, stakeholders , vendors and team members to ensure successful product launches and customer satisfaction.

Skills
  • 25 years of Program - Project management experience with a primary of Information technology and telecom focus.
  • Specialized in large complex cross-functional projects and Customer Relations, meeting expectations of timelines, budgets and stakeholder/ vendor management including technical requests of customers.
  • Experienced in program and project management methods such as waterfall and agile.
  • Excellent communication skills and presence communicating with customers and senior leadership.
  • Advanced leadership experience and strong team building capabilities, successfully leading teams.
  • Excellent problem-solving and organizational skills
  • Strong technical background
  • Self Starter
  • Advanced experience in defining, documenting processes and training material.
  • Microsoft Office , Excel, PowerPoint, Word, JIRA, Waterfall and Agile methodology
  • ITIL Certification
  • LANGUAGES
  • German
Education and Training
9 Eylul University Izmir Turkey, Expected in 06/1988 Bachelor of Arts : - GPA :
Experience
DELL TECHNOLOGIES - ADVISOR, TECHNICAL PROGRAM MANAGER , GLOBAL ENG
City, STATE, 02/2022 - 02/2023
  • Project and Program Management within Business Support ensure projects run seamlessly, from start to finish by leading and managing project teams.
  • Developed strategy that aligns different business units and scales globally

• Coordinated operations and communications between cross-functional teams, vendors and customers resulting in enhanced processes.

• Oversaw project management for Testware release and coordinated requirements, scheduling and execution.

• Reported project statuses to facilitate delivery schedules and manage bottlenecks.

• Prepared deliverables to drive continuous improvement resulting in more structured release cadence.

• Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.

• Scheduled and managed equipment replacement before end-of-life.

• Maintained Development and Qualification equipment to facilitate operations and reduce workflow interruptions.

• Analyzed project processes and workflows to reduce risk.

• Prepared Process Documentation for the department.

• Proficient with Atlassian, JIRA , Sales Force, Waterfall, Agile methodology.

COMCAST - ETHERNET CARRIER PROJECT MANAGER
City, STATE, 08/2012 - 02/2022
  • Managed large complex Ethernet Fiber install projects for Data services ( Ethernet, MPLS, EPL etc) and teams through entire project lifecycle (inception, design, development, engineering, construction, test, trial and deployment- activation).
  • Acted as a lead with appropriate cross functional teams and vendors to ensure project compliance to standards, coordinated multiple complex high priority tasks and critical path.
  • Initiated, facilitated and monitored specific inter/intra-departmental project progress and performance to assure quality and on time delivery via Focus calls.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Requirements, scope, milestones and regulatory compliance. Enhanced development and drive continuous improvement of project delivery process by providing strong program leadership.
  • Prepared Training Documents and Video recordings for the department.
VERIZON BUSINESS - MCI - IMPLEMENTATION SR PROJECT MANAGER
City, STATE, 03/2000 - 07/2012
  • Project - Program manager and single point of contact for customers and Service delivery on Voice and Data services ( MPLS, EPL, PRI LD and Local, Managed Equipment MPLS services for domestic and International installs).
  • Planned, managed and delivered all aspects of multiple large and complex Projects- Programs with a proven track record for leading and delivering Projects and Programs to specifications, on-time and budget as well as successful technical consultation to customers.
  • Collaborated within cross functional stakeholders, management, vendors/ 3rd party contractors and customers.
  • Led meetings and presentations to customers and senior management to convey project requirements, scope, milestones ,risks or advances, regulatory compliance and updates. ensure programs - projects meet agreed SLA - target date.
  • Monitored and managed change requests (service and contract), risks and critical path during various stages of the project and program, resolved with in minimal time and impact to project-program.
  • Build effective and successful partnerships with proven track record of on time and budget critical project solutions and negotiation.
  • Provided training to new employees and team on new changes and technology developments by preparing training material and maintaining it
ATX TELECOMMUNICATIONS - FACILITIES IMPLEMENTATION PROJECT MANAGER
City, STATE, 07/1997 - 02/2000
  • Planned, orchestrated, and delivered key project deliverables in accordance with company strategy for Data services such as Frame Relay and Internet.
  • Established all technical project requirements and maintained effective professional relationships with customers as their single point of contact for the projects.
  • Led multiple complex projects simultaneously; utilizing and implementing various project methodologies and frameworks as applicable to meet project demands
  • Anticipated potential risks and proactively initiated corrective action plan to maintain critical path objectives
  • Communicate proactively with customers, stakeholders and project teams to provide direction, identify problems, create solutions, and implement efficiency improvement.
  • Work collaboratively across different departments/functions
  • Arranged ongoing technical training classes for staff members.
  • Submission of ASR requests to carrier for ordering facilities - fiber connections.
  • Programmed SMS data base Toll Free services routing.

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Resume Overview

School Attended

  • 9 Eylul University

Job Titles Held:

  • ADVISOR, TECHNICAL PROGRAM MANAGER , GLOBAL ENG
  • ETHERNET CARRIER PROJECT MANAGER
  • IMPLEMENTATION SR PROJECT MANAGER
  • FACILITIES IMPLEMENTATION PROJECT MANAGER

Degrees

  • Bachelor of Arts

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