Advanced Medical Support Assistant resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a very Efficient Patient Service Representative with 4 years of experience working in a healthcare call center setting. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. I am looking to work in a diverse setting to broaden my knowledge in the health care administrative area to assist me with better knowledge when I begin school and also for career advancement.

  • Behavior redirection
  • Compassionate client care
  • Quality program protocols
  • Client safety and first aid
  • Administering medication
  • Clinical training
  • Critical thinking proficiency
  • Mobility assistance
  • Relationship and team building
  • Patient and family focused
  • Speaking clearly
  • Wound cleaning/care expertise
  • Reporting skills
  • Practiced inpatient and outpatient caregiver
  • Acute and rehabilitative care
  • Patient positioning understanding
03/2021 to 11/2022
Advanced Medical Support Assistant Veterans Health Administration San Jose, CA,
  • Updated outdated patient information to maintain current records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Screened employees and visitors using specific protocol and non-contact infrared thermometers.
  • Sanitized work area and sterilized equipment and instruments to comply with protocols.
  • Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
  • Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
  • Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
  • Documented data in designated system to present to client upon request.
  • Offered protective masks and face shields to guests.
  • Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
  • Adhered to industry best practices, safety protocols and company policies.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Assisted with safe patient transport, using manual lifting techniques and mobility aids.
  • Retrieved patient files for doctors.
07/2018 to 02/2020
Patient Service Representative Silver Cross Hospital New Lenox, IL,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Scheduled patient appointment and procedures with EPIC.
  • Checked daily doctor schedules and verified insurance.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Referred patients to appropriate professionals and services.
  • Answered patient questions and fielded complaints.
  • Documented and managed patient information using EPIC.

05/2017 to 10/2017
Receptionist Western Dental Pittsburg, CA,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered and directed incoming calls using multi-line telephone system.
  • Responded to telephone inquiries from clients and Nurses,Nurse assistants, and other staff members and delivered information to inform and educate callers.
01/2010 to 03/2017
Home Health Aide North Ridge Health And Rehab New Hope, MN,
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Monitored clients' progress to report necessary changes.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Recorded vitals and communicated with physicians to provide health updates.
  • Delivered individualized care and services management for all patients.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored medications for patients with various conditions, including diab and hypertension and kept watchful eye for side effects.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Vitals signs, weight,etc.
Education and Training
Expected in 06/2004
High School Diploma:
East High School - Cleveland, OH,
Expected in
: Certified Nurse Assistant
Heart To Heart - Cleveland, OH,
Expected in
: Medical Assisting
Remington College - Cleveland, OH
  • CNA

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Resume Overview

School Attended

  • East High School
  • Heart To Heart
  • Remington College

Job Titles Held:

  • Advanced Medical Support Assistant
  • Patient Service Representative
  • Receptionist
  • Home Health Aide


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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