I am a very Efficient Patient Service Representative with 4 years of experience working in a healthcare call center setting. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process. I am looking to work in a diverse setting to broaden my knowledge in the health care administrative area to assist me with better knowledge when I begin school and also for career advancement.
Skills
Behavior redirection
Compassionate client care
Quality program protocols
Client safety and first aid
Administering medication
Clinical training
Critical thinking proficiency
Mobility assistance
Relationship and team building
Patient and family focused
Speaking clearly
Wound cleaning/care expertise
Reporting skills
Practiced inpatient and outpatient caregiver
Acute and rehabilitative care
Patient positioning understanding
Experience
03/2021 to 11/2022
Advanced Medical Support AssistantVeterans Health Administration – San Jose, CA,
Updated outdated patient information to maintain current records.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Conducted insurance verification and pre-certification and pre-authorization functions.
Screened employees and visitors using specific protocol and non-contact infrared thermometers.
Sanitized work area and sterilized equipment and instruments to comply with protocols.
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Donned and doffed personal protective equipment per company protocol to reduce spread of virus.
Documented data in designated system to present to client upon request.
Offered protective masks and face shields to guests.
Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
Adhered to industry best practices, safety protocols and company policies.
Maintained compliance with HIPAA protocols to safeguard patient privacy.
Collaborated with healthcare teams to determine needs and support daily objectives.
Assisted with safe patient transport, using manual lifting techniques and mobility aids.
Retrieved patient files for doctors.
07/2018 to 02/2020
Patient Service RepresentativeSilver Cross Hospital – New Lenox, IL,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Scheduled patient appointment and procedures with EPIC.
Checked daily doctor schedules and verified insurance.
Coordinated between patients and healthcare professionals to meet patient needs.
Referred patients to appropriate professionals and services.
Answered patient questions and fielded complaints.
Documented and managed patient information using EPIC.
05/2017 to 10/2017
ReceptionistWestern Dental – Pittsburg, CA,
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Kept reception area clean and organized to offer positive first impression to every visitor.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Took accurate messages for staff and management to facilitate open and speedy communication.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Sorted incoming mail and directed to correct personnel each day.
Greeted customers, answered general questions and directed to appropriate locations.
Answered and directed incoming calls using multi-line telephone system.
Responded to telephone inquiries from clients and Nurses,Nurse assistants, and other staff members and delivered information to inform and educate callers.
01/2010 to 03/2017
Home Health AideNorth Ridge Health And Rehab – New Hope, MN,
Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Monitored clients' progress to report necessary changes.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Recorded vitals and communicated with physicians to provide health updates.
Delivered individualized care and services management for all patients.
Provided personal nursing assistance in pre- and post-operative situations.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
Worked to improve patient outlook and daily living through compassionate care.
Monitored medications for patients with various conditions, including diab and hypertension and kept watchful eye for side effects.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Vitals signs, weight,etc.
Education and Training
Expected in 06/2004
High School Diploma: East High School - Cleveland, OH, GPA:
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