Detail orientated Advanced Medical Support Assistant of two years with previous experience of two years as a Patient Access representative.Skilled in communicating with customers. Ability to work independently. Experience in insurance verification. Ability to handle stressful situations. And a great team player. Very adaptable and eager to learn new skills. Previous experience of ten years as Certified Clinical Hemodialysis Technician with an additional 15 years of experience as a Certified Nursing Assistant and Home Health Aide. Skilled in bio med, technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff.
Exceptional problem solver
Exceptional writing skills
Focused and driven
Currently I work under the Business office. I am assigned to the Radiology department. Working the front desk answering the telephone and answering questions or transferring to the appropriate destination. Checking patients in for all radiology appointments which can include X-ray's, Ultrasound, Computed Tomography scans, Injections ,Biopsies, Modified Barium Swallow Tests, Bone Density Scans ,Barium Enemas , Esophagrams, Thoracentesis and Verifying insurance coverage. Printing labels for the tests which go to the Technicians. Also notifying them when their Patient arrives. Maintain the front area order and stock supplies, keep the printer filled with paper.
Also making discs of patient images for the VA hospital providers or when a patient is being sent out to a local hospital by the Emergency room. I prepare the next day schedules for the Technicians . Scheduling the tests done in radiology.
I worked in the patient access department. Working at the Heart and Vascular center and the Endocrinology and Imaging center and First Floor Registration. Opening the clinic's in the morning. Checking patients in for their appointments. Verifying all information including insurance coverage. During this time preparing the paperwork for the clinics next day's appointments. Also, checking patients in for the coumadin clinic. I Checking patients in and out for doctors appointments. I have experience in E-Clinical works and Epic systems. Accepting payments for co pays and and equipment fees through Epic and Converge systems. Taking calls about appointments, billing. Working independently. Answering the phones and assist patients accordingly.
I arrived in the morning and would test the water to make sure it was within the guidelines for treatments document all results. Prepare my assigned pod by stringing machines and testing them. Prep patients for treatment. Notify the charge nurse to get the ok to proceed. Then cannulate my patient's access for treatment , monitor vital signs and make sure they were comfortable . Draw labs and put them in the centrifuge and then refrigerate them. Also collected urine and stool specimens. At the end of the day the labs were prepared be sent out. Cleaned my work area in between patients and at the end of the day. Also would stock the unit with supplies and order supplies as needed. Dispose of our bio hazard trash at the end of the day and change out the sharps containers. For three months I drew the units water cultures and documented them in the books and on the computer. Also did the AAMI's. And would participate in the QAI Meetings. I also monitored the charts on the unit and the water room to check for inaccuracies.
I attended St. Louis Job Corps and received my GED. I also completed my CNA and HHA.
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