Customer Service Professional with experience in E-Commerce, Skin Therapy, personal consultation and online assistance. A myriad of knowledge including Magento 1 and 2 platforms, uploading to website, content writing and WordPress formats. Professionally provides customer service including online, in-bound phone and in-person customer needs. Compassionate esthetician/customer service expert, with over a decade of experience. Adept at being successful at keeping detailed patient and payment records with knowledge of specialized treatments as well as products recommended. A specialist with knowledge in all areas of customer service and assistance with online purchases. To offer exemplary service with a personable and punctual aspect.
Skills
Outstanding client care
Superior attention to detail
Product promotions
Consultations
Sales expertise
Shipment coordination
Work ethic
Customer service
Shipping and receiving understanding
Business development understanding
Call center experience
Organizational skills
Inbound and outbound calling
Experience
Advanced Esthetician, 09/2012 - 11/2020 Massage Envy – Solana Beach, CA,
Educated clients on skin conditions, treatments and products to grow sales.
Monitored product freshness, appearance and cleanliness to improve quality control.
Supported profitability by upselling products and services and processing sales.
Consulted with clients and performed treatments to address skincare needs.
Assessed client needs and recommended skin care and anti-aging products.
Supported paradigm shift to [Type] treatments and kept company brands at top of providers' minds through robust educational programs and consistent follow-up.
Learned new techniques, including complete chemical peel process.
Pursued continuing education to learn new advances in skin condition treatments.
Set up patient rooms and sterilized equipment.
Provided excellent customer service and skin care treatments to all clients.
Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
Improved appearance of clients' skin through non-surgical processes.
Meticulously maintained spa appearance and cleanliness.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
Sold and shipped average of [Number] items per week.
Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Answered [number] calls per [timeframe] to assist with customer questions and concerns.
Resolved customer concerns and answered questions quickly to maximize satisfaction.
Lead Esthetician, 10/2010 - 09/2012 Advanced Drainage Systems – Sebring, FL,
Meticulously maintained spa appearance and cleanliness.
Maintained appropriate decorum and professionalism at all times.
Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
Educated clients on skin care procedures and products.
Provided excellent customer service and skin care treatments to all clients.
Set up patient rooms and sterilized equipment.
Trained new staff on the range of spa services offered.
Improved appearance of clients' skin through non-surgical processes.
Learned new techniques, including complete chemical peel process.
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