Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer Service Professional with experience in E-Commerce, Skin Therapy, personal consultation and online assistance. A myriad of knowledge including Magento 1 and 2 platforms, uploading to website, content writing and WordPress formats. Professionally provides customer service including online, in-bound phone and in-person customer needs. Compassionate esthetician/customer service expert, with over a decade of experience. Adept at being successful at keeping detailed patient and payment records with knowledge of specialized treatments as well as products recommended. A specialist with knowledge in all areas of customer service and assistance with online purchases. To offer exemplary service with a personable and punctual aspect.

Skills
  • Outstanding client care
  • Superior attention to detail
  • Product promotions
  • Consultations
  • Sales expertise
  • Shipment coordination
  • Work ethic
  • Customer service
  • Shipping and receiving understanding
  • Business development understanding
  • Call center experience
  • Organizational skills
  • Inbound and outbound calling
Experience
Advanced Esthetician, 09/2012 - 11/2020
Massage Envy Solana Beach, CA,
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Monitored product freshness, appearance and cleanliness to improve quality control.
  • Supported profitability by upselling products and services and processing sales.
  • Consulted with clients and performed treatments to address skincare needs.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Supported paradigm shift to [Type] treatments and kept company brands at top of providers' minds through robust educational programs and consistent follow-up.
  • Learned new techniques, including complete chemical peel process.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Set up patient rooms and sterilized equipment.
  • Provided excellent customer service and skin care treatments to all clients.
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Improved appearance of clients' skin through non-surgical processes.
  • Meticulously maintained spa appearance and cleanliness.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
  • Sold and shipped average of [Number] items per week.
  • Composed descriptions of merchandise for posting to online storefronts, auction sites and other shopping Web sites.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
Lead Esthetician, 10/2010 - 09/2012
Advanced Drainage Systems Sebring, FL,
  • Meticulously maintained spa appearance and cleanliness.
  • Maintained appropriate decorum and professionalism at all times.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Educated clients on skin care procedures and products.
  • Provided excellent customer service and skin care treatments to all clients.
  • Set up patient rooms and sterilized equipment.
  • Trained new staff on the range of spa services offered.
  • Improved appearance of clients' skin through non-surgical processes.
  • Learned new techniques, including complete chemical peel process.
Retail Sales Representative, 01/2007 - 08/2009
Dash In Dayton, MD,
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Supported training and development of new staff on company policy, procedures and sales tactics.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Greeted and assisted customers in locating items and completing purchases.
Retail Sales Associate, -
Sally Beauty Supply City, STATE,
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Generated brand awareness and positive product impressions to increase sales.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Helped customers by answering questions and locating merchandise.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Help customers load purchased equipment when necessary.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Dressed in sample and completed garments for photographs and displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education and Training
Esthetic License : Professional Skincare, Expected in 10/2010
-
Florida Career College - Tampa, FL,
GPA:
  • Major in Medical Esthetics
  • High Honors Graduate Member
Phlebotomy : Medical, Expected in 09/2001
-
Kent University - New Philadelphia, OH,
GPA:
Associate of Arts: English Language And Literature, Expected in
-
Stark State College - Canton, OH
GPA:
Certifications
  • Licensed Esthetician since 2010 in state of Florida
  • Multiple Certifications for additional training within esthetic field. Including completing Masters Certifications.

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Resume Overview

School Attended

  • Florida Career College
  • Kent University
  • Stark State College

Job Titles Held:

  • Advanced Esthetician
  • Lead Esthetician
  • Retail Sales Representative
  • Retail Sales Associate

Degrees

  • Esthetic License
  • Phlebotomy
  • Associate of Arts

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