Adult Day Training Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Before becoming a supervisor, I was a highly motivated Sales Associate with extensive customer service and sales experience. Being optimistic, creative, and hardworking led me to my current position as the Adult Day Training Manager at Mending Hearts, Inc. I am capable of motivating employees to accomplish challenging performances. Dedicated Supervisor with four years of experience with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization, time manageability, and implements methodical and thorough approach to leadership.

  • CPR training
  • First Aide training
  • Medication administration
  • Continued education through College of Direct Support
  • Crisis Prevention Intervention
  • Safety trainings
  • Excellent work ethic
  • Teambuilding
  • Employee Coaching
  • Performance Appraisals
  • Team Leadership
Work History
03/2014 to 09/2019
Adult Day Training Manager Massage Envy Raleigh, NC,
  • Complied with all rules, regulations, policies, and procedures of the company.
  • Supervised Adult Day Training direct service providers. Conducted annual evaluations and executed appropriate disciplinary actions.
  • Oversaw department expenses and kept a budget of weekly expenses.
  • Closely monitored the health, safety, and well being of all SCL recipients inside the company.
  • Responsible for staffing, scheduling, and delegating staffs duties daily.
  • Worked closely with DDID, social services, case managers, Executive Director and Program Manager to resolve problems, improve operations and provide exceptional supports for SCL recipients.
  • Utilized the company's online program to schedule staff, complete daily notes and monthly summaries. I am also able to navigate through the program to locate person specific information.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Conducted monthly Adult Day Training inspections i.e cleanliness of center, check all smoke detectors, made sure all medications were stored properly, reviewed staffs work to document incomplete work and to correct all errors, ensure adequate provisions, supplies, etc.
  • Attended all required meetings including Plan of Care meetings which also included direct involvement with case managers and guardians.
  • Provided an assortment of planned activities for SCL recipients including but not limited to community involvement.
  • Facilitated training to enrich development of communication skills, sensory motor skills, daily living skills and self-help skills.
  • Assisted with daily living skills such as ambulating, dressing, grooming, feeding, toileting, bathing, and budgeting.
  • Showed dignity and respect to all recipients and fellow employees.
  • Completed all tasks assigned in a timely manner.
  • Responsible for ongoing training of staff.
  • As on call crisis staff, I received emergency calls, analyzed the situation, and made quick decisions so that I could respond to the situation accordingly.
10/2011 to 03/2014
Customer Service Associate Archdiocese Of San Antonio Pleasanton, TX,
  • Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Trained as a cashier, customer service representative, money center representative, lay away associate and provided back-up coverage to provide customers with optimal support.
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support.
  • Followed standardized procedures for issuing cash refunds.
  • Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Worked closely with Customer Service Managers to solve problems and handle customer complaints.
  • Maintained professionalism with clean, tidy, and well-stocked check-out lines.
  • Assisted call-in customers with questions and online orders.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
09/2010 to 10/2011
Child Care Provider Perry County School Board City, STATE,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Provided one on one assistance with homework for school aged children. Preschool-8th grade.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Managed safety and security of all children under care.
Expected in 06/2007
High School Diploma:
Powell County High School - Stanton, KY

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Resume Strength

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Resume Overview

School Attended
  • Powell County High School
Job Titles Held:
  • Adult Day Training Manager
  • Customer Service Associate
  • Child Care Provider
  • High School Diploma