adoption specialist case manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Skilled relationship-builder, compassionate, respectful, integrity, and person-centered driven. Qualified Professional in MHSA/IDD. Highly Proficient in In-depth knowledge at performing social work and intensive case management services for youth, adolescents, adults, veterans. Experience in working with a vast/variety population; LGBTQ+, homelessness, mental health and substance abuse/addiction, Intellectual and Developmental Disabilities and etc. Excellent Verbal, communication and writing skills. Leadership, Logic and critical thinking with problem solving. Reliable with time sensitive deadlines and tasks, adaptable to change and work well under pressure, committed to cultural diversity, Behavioral coaching, independent employment, living and parenting skills, practice great work ethics, create/implement ISP's plans and modification strategies, supervisory skills, link, arrange and coordinate, facilitate and attend team meetings in internal and external settings. Input clinical notes and other documentation into the data base system in a timely manner.

  • Client Services
  • Oral and Written Communication
  • Supervision
  • Data Entry
  • Clinical assessment
  • MS Office
  • Organization
  • Budgets
  • Crisis Intervention
  • Clinical Documentation
  • Office equipment
  • Communication Skills
Work History
08/2020 to Current
Adoption Specialist/Case Manager Attendant Care Companies Detroit, MI,


  • Adoption Specialist/ Case Manager reports to CEO/Senior Management Officer and is responsible for ensuring and providing appropriate case management to families and clients/residents agency.
  • Adoption Specialist/ Case Manager provides supervision and also assists with pre-adoption counseling, adoption casework, foster care licensing, pre-placement counseling, complete family assessment, provide post placement supervision and post-placement services to families and individuals who are approved by agency for adoption and foster care services.
  • Adoption Specialist/ Case Manager maintains weekly and/or monthly contact with assigned foster/adoptive family or residential clients.
  • Adoption Specialist/ Case Manager participates in agency's PQI committee meeting.
  • Adoption Specialist/ Case Manager is knowledgeable of and complies with licensure and social work standards as set by agency and state guidelines.
  • Adoption Specialist/ Case Manager meets as scheduled with CEO or designed for all assignments and individual supervision on job performance.
06/2011 to 12/2013
Behavior Technician Homecall Of Stillwater Inc Stillwater, OK,
  • Served 50% mental health and 50% Intellectual/Developmental Disabilities.
  • Conducted 1:1 skill building by role-playing, reward system, and visual on goals/interventions pertained to ( social, Conceptual and Practical skills) implemented into Person-Centered Plans in different settings (resident, communities, schools and, etc,).
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, and progress notes.
  • Arranged IEP's/ISP's meetings with case managers, family members, direct staff from different agencies, therapists and doctors and assisted with implemented data that were person-centered of betterment of clients overall adaptive Behavior.
  • Assisted clients with community and recreational outings.
  • Communicated daily with parents, guardians, Forster parents, and school educators on progress and outcome of clients goals/interventions.
  • Ability to record documentation on daily basis.
01/2011 to 09/2012
Case Manager Coordinator Kintock Group Newark, NJ,
  • Serviced 50% Intellectual and Developmental Disabilities and 50% Mental Health population.
  • Supervised para-professional, reviewed service notes sign off once approved and monthly and as needed supervision sessions.
  • Partnered with family members, direct staff, physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized person-centered care plans and documented all individuals, families interactions and interventions in electronic charting systems
  • Created crisis interventions that were person-centered plans for protocol in case of crisis situations.
  • Developed 100% positive relationships with clients, families, group home managers and other providers through communication and monthly and quarterly face to face and by phone visits in group home residential, homeless shelters, homes, and other community settings.
  • Completed initial assessments and re-assessments for appropriate services and programs for clients.
  • Maintained budget $30,000 to $150,000 for need necessities for those diagnosed with Intellectual and Developmental Disabilities.
  • Submitted documents to Local Management Entity (ITR's) for initial authorizations for services for clients and continuing services.
  • Overseen clients services and implemented additional needed services as required.
  • Investigated possible claims pertained to clients well-being, through communication with service providers, monitoring and other methods .
  • Linked and arranged clients to appropriate programs with different agencies and facilities.
  • Assisted with data into IEP's based on revisions and re-assessments.
  • Arranged individuals and families receive appropriate, high-quality care with reasonable results.
  • Increased referral rates by providing excellent service and knowledge of building meaningful relationships with individuals, families and caregivers
  • Daily documentation was entered into computer database.
09/2009 to 12/2010
Case Manager Homecall Of Stillwater Inc Stillwater, OK,
  • Served over 40% Intellectual and Developmental Disabilities and 60% mental health population.
  • Connected well with individuals through building rapport with them.
  • Completed initial assessments for appropriate services needed for clients and re-assessments ongoing of further services/programs.
  • Completed initials and ongoing ITR's authorizations for services for clients through Local Management Entity(LME).
  • Balanced a budget $50,000 to $100,000 for clients with CAP services.
  • Linked clients to appropriate programs (Job coaching, day programs that were very enriching and STAR programs) and etc,.).
  • Assisted Educators developing with IEP's for clients by data collected through re-assessments and services.
  • Advocated by Investigated any infringement on clients rights, incidents/accidents took place, services rendered to them and overall well-being.
  • Supervised para-professionals and monitored services provided to clients on caseload.
  • Reviewed service notes on weekly basis of para-professionals, signed off for approval and entered into data base system working hours.
  • Arranged scheduled monthly and as needed 1:1 supervision sessions with para-professionals.
  • Communicated effectively with clients, families, support staffs and other providers through face to face visits and telephone contact in group homes, homeless shelters, single family homes and communities settings.
  • Facilitated meetings with individuals, families, doctors, therapists, caregivers, and other support people to address additional needs, add goal(s), and feedback on individual overall care.
  • Developed Person-Centered plans and Crisis Intervention plans.
  • Tracked individuals progress through collected information from support team.
  • Documented 100% electronically the outcome.
06/2008 to 12/2008
Case Manager Coordinator Attendant Care Companies Saint Clair Shores, MI,
  • Worked with 50% population diagnosed with Intellectual/ Developmental Disabilities, 50% mental health.
  • Interviewed individuals to assess needs and provide informational resources.
  • Implemented person-centered information into clients' person-centered plans.
  • Facilitated team meetings with all support teams involved in clients' provided services.
  • Completed initial and ongoing authorizations for services for clients with Management Entity.
  • Built solid and trusting rapport with individuals through trust and communication to meet their needs
  • Scheduled face to face and phone visits with clients and support staff weekly, monthly and as needed in homes, group homes and communities settings.
  • Documented data and completed accurate updates to case records
  • Advocated for clients rights, proper services and programs/facilities that were person-centered driven and been respected as human beings.
  • Overseen CAP budgets from $75,000 to $150,000 dollars for clients for needed mobility equipments, modified vehicle(s), communication devices, modification of residential where clients lived and other needed services for clients and their families.
02/2000 to 06/2006
Behavior Technician Homecall Of Stillwater Inc Stillwater, OK,
  • Targeted population diagnosed with 50% Intellectual/Developmental Disabilities, 50% mental health.
  • Delivered 1:1 services to individuals with different goals and interventions needs in person-centered plans in-home and community settings.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection.
  • Participated in planning IEP's/ ISP's at team meetings.
  • Exhibited strong verbal and written communication skills
  • Specialized executing service techniques that deliver results like role playing, and reward system.
  • Promoted 100% high performance, effectiveness, and quality over quantity service.
  • Documented goals and interventions and outcome on client(s) on daily basis
  • Participated in yearly summer camps with client(s).
05/2005 to 05/2006
Case Manager Coordinator Triump LLC. City, STATE,
  • Worked 10% targeted population diagnosed with Intellectual/ Developmental Disabilities and Mental Health.
  • Developed rapport to create safe and trusting environment for those services been provided to.
  • Developed person-centered plans with all support staff geared towards needs necessities and other services that benefited clients.
  • Supervised associates, paraprofessionals, and direct staff on care been provided to clients.
  • Monitored, observed direct staff in group home, residential, day program, communities and etc,. on services provided to clients.
  • Reviewed and signed off on service notes of associates, paraprofessionals and direct staff weekly and keyed them into computer system.
  • Conducted weekly/monthly face to face supervision to staff to talk about job performance, work hour, personal concerns related to job experience and additional information related to care of clients.
  • Enthusiastic, caring, patience, warm, and highly committed to grow personally and professionally.
  • Valued team togetherness to provide 100% effective and peron-centered quality services to individuals served.
  • Collected all necessary documents from clients charts to do initial ITR's to Local Management Entity (LME) and re-assessed for continued authorizations for services.
  • Participated and shared important data from person-centered plans in development of clients IEP's with school educators.
  • Interviewed individuals to assess and re-assessed needs and provide informational resources.
  • Monitored progress and documented individuals changes and kept team updated.
  • Planned, promoted and managed services to improve and enhance individuals services.
  • Scheduled face to face visits with clients, group home managers, parents/guardians in residential, homeless shelters, communities and other settings as requested and by phone.
  • Recorded what was done for and with clients each day in computer system daily.
Expected in 05/2004 to to
Bachelor of Science: Human Services
Gardner-Webb University - Boiling Springs,
Expected in 05/2001 to to
Associate of Arts: Psychology
Surry Community College - Dobson,

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Resume Overview

School Attended

  • Gardner-Webb University
  • Surry Community College

Job Titles Held:

  • Adoption Specialist/Case Manager
  • Behavior Technician
  • Case Manager Coordinator
  • Case Manager
  • Case Manager Coordinator
  • Behavior Technician
  • Case Manager Coordinator


  • Bachelor of Science
  • Associate of Arts

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