Admissions Advisor with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Balancing daily cash count
2010 Microsoft Office Outlook, Word, PowerPoint, Publisher, Microsoft Excel, Access, Windows 95/98/XP
Banner 8 System
HOBSON Web Center
Administer Compass, GED, HiSet Tests
Maria E. Esparza References
Family Service Specialist
Doña Ana County Head Start
NMSU- Doña Ana Community CollegeOctober 2013 to CurrentAdmissions Advisor
Provide excellent customer service to potential students through consistent and effective outreach and follow-up Make outbound calls to prospective students who have expressed an interest in attending the university, Meet with potential students to accurately explain program offerings; discuss and advise suitable programs in accordance with the student's interests, qualifications, and career goals Represent the university both on and off campus to prospective students, parents and other individuals or organizations involved in the college selection process Attend all admissions department meetings and training sessions, accurately account for all inquiries and admissions activity associated with all inquiries Keep daily activity reports current and accurate, including information stored in the Banner System Collect and analyze information on Cognos reports for evaluation, assessment and statistical purposes Ensure that all enrollment paperwork is completed accurately and in a timely manner Adhere to a strict code of ethics and comply with all NMSU University policies and procedures, State and Federal laws and accrediting body regulations Network and build strong relationships to generate personally developed referrals, work collaboratively with other departments, such as International Programs to ensure student satisfaction Assist in the planning and implementation of on-campus events and programs for groups and individuals, high school visits within the local and Doña Ana County areas.
NMSU- Doña Ana Community CollegeNovember 2008 to October 2013Records Specialist
Process first-time, readmit, transfer, change of status, undocumented, dual credit, international and University Transition Program students Perform high level clerical work preparing, maintain, processing, analyzing important documents requiring application of large variety of rules, regulations, and specialized knowledge Serve as liaison between faculty, staff, students, and public at Doña Ana Community College and New Mexico State University Train and monitored new staff at all satellites Access Applied Yourself Online and HOBSON Web Center (Doña Ana Community College online application system), printed, and process student's online applications Supervise student employee.
NMSU-Doña Ana Community CollegeJuly 2006 to November 2008Records Technician
Registered students Operated switchboard Updated student information in a computerized system Assisted student with registration questions and procedures Provided clerical support to students by referring them to proper departments Assisted in scheduling appointments for the campus academic officer Provided unofficial transcripts to students Supervised student employee.
New Mexico State University- Doña Ana County HeadstartAugust 2001 to July 2006Family Outreach Worker Las Cruces , NM
Assisted in case management and service planning Arranged and monitored follow-up services for assigned families Adhered to and met deadlines in the service plan Conducted needs assessments Translated written program materials and assisted with verbal translations as necessary Conducted comprehensive in-depth intake interviews with enrolled families Conducted screening and monitoring Documented and provided information and referral services to families Provided assistance to families through individual family partnerships Organized and conduct social, support and educational groups for parents Screened community resources for program utilization Assisted in reviewing and monitoring work of assigned staff, classified staff, and student employees.
Master of Science, New Mexico State UniversityMay 2017
New Mexico State UniversityMay 2013Bachelor's Degree: Family & Consumer ScienceFamily & Consumer Science
NMSU-Doña Ana Community CollegeMay 2007Associate Degree: Business Office TechnologyBusiness Office Technology
NMSU-Doña Ana Community CollegeMay 2006Associate Degree: General StudiesGeneral Studies
NMSU-Doña Ana Community CollegeMay 2006Certificate
Bilingual English/Spanish (read, write, and speak)
Member of the NODA
academic, scheduling appointments, case management, clerical, Cognos, credit, excellent customer service, Elisa, Bilingual English, materials, meetings, Access, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Windows 95, 98, Word, Network, policies, read, Spanish, switchboard, translations, Type 50 WPM, written