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administrator of quality management resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Licensed Professional Counselor intern who possess knowledge and skills unlike most other LPC-interns. Team oriented professional with previous successes in counseling and supervising a diverse clinical team.

Skill Highlights
  • Enthusiastic and able to inspire others
  • Ability to quickly build rapport with clients and staff
  • Budgets and revenue expectations
  • Texas Administrative Code and Joint Commission
  • Advanced Leadership Training
  • Experienced in billing requirements
  • Knowledgeable of state and federal compliance standards
  • Experience in completing intakes, treatment planning and discharge planning
  • Extensive knowledge in acute care, routine care and intensive outpatient care.
  • Experienced in selecting, hiring, coaching and terminating employees
  • Training
Accomplishments
  • Winner of Shining Star Award for being able to cultivate a positive and healthy morale within the department
  • Revenue increased by more than 25% under my supervision
  • Performance contract targets increased by more than 250% under my supervision
  • Retained more than 90% of employees who were under my supervision
  • Met productivity requirements of at least 80 billable face to face hours each month as a clinician
  • Increased timeliness of entry by 15% under my supervision
  • Hand selected to be interim Behavioral Health Director following several demotions to executive staff
Professional Experience
Administrator of Quality Management, 04/2013 - 2016
Tri County Behavioral Healthcare City, STATE,
  • Oversight of all Behavioral Health and Intellectual and Developmental Disabilities adherence to established quality standards set forth from the performance contracts, Texas Administrative Code and state/national regulatory agencies.
  • Coordinated monthly internal program reviews and reported findings to the Executive Management Team.
  • Supervised the center's Rights Protection Officer.
  • Served on numerous committees including Safety, Infection Control, Corporate Compliance, Utilization Management and implementation of JCAHO Accreditation amongst several others.
  • Responsible for analyzing complex data streams and making recommendations for improvement.
  • Responsible for creating and providing presentations on several key areas to the Executive Leadership Team, Board of Trustees and community stakeholders.
  • Responsible for training all staff, including doctors, nurses and case managers on various topics including but not limited to engagement, boundaries, time management, customer service and documentation.
Administrator/Director of Psychiatric Clinic, 08/2015 - 11/2015
Tri County Behavioral Healthcare City, STATE,
  • Was assigned this role after several demotions to executive staff.
  • Supervised 5 prescribers (MD, APN & PA), 6 nurses (RN & LVN), 4 Licensed Counselors and 30 Case Managers.
  • Oversaw all psychiatric services in Conroe, TX and was responsible for implementing new processes to better streamline services.
  • Was responsible for leading all meetings and trainings, including medical meetings attended by all medical staff within Tri County.
  • Coordinator of Rehabilitative Case Management.
Coordinator of Rehab and Case Management, 02/2012 - 04/2013
Tri County Behavioral Healthcare City, STATE,
  • Clinical supervisor of program including 14 direct care staff providing rehab and skills training to adults with serious mental illness.
  • Oversee clinician productivity and budget while organizing programs to maximize third party billing.
  • Provided initial and ongoing clinical training for staff.
Coordinator of Rider 65 and PATH, 01/2011 - 02/2012
Tri County Behavioral Healthcare City, STATE,
  • Clinical program supervisor over staff who provided outreach services to homeless individuals in Montgomery, Liberty and Walker Counties and program supervisor over newly created group skills training.
  • Oversee clinician productivity and budget.
  • Provide training for new staff and ongoing training for existing staff.
  • Monitor, prepare and submit monthly, quarterly and annual reports to state and federal reviewing PATH's compliance with contract guidelines.
Mental Health Clinician / Case Manager, 02/2010 - 04/2010
Tri County Behavioral Healthcare City, STATE,
  • Treatment planning according to RDM standard.
  • Field based Psychosocial skills training and Case Management to mentally ill adults according to RDM and Medicaid standards in least restrictive environment.
  • Clinical documentation including assessments and routine treatment planning.
Mental Health Clinician / Case Manager, 2008 - 01/2010
Burke Center City, STATE,
  • Treatment planning according to RDM standard.
  • Field based Psychosocial skills training and Case Management to mentally ill adults according to RDM and Medicaid standards in least restrictive environment.
  • Clinical documentation including assessments and routine treatment planning.
Education and Training
Master of Arts: Counseling, Expected in 2011
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Sam Houston State University - Huntsville, Texas
GPA:
Status -
  • Chi Sigma Iota Honors Society
  • NCC
  • LPC-I
B.S.: Psychology, Expected in 2007
-
Sam Houston State University - Huntsville, Texas
GPA:
Status -
  • Minor in Sociology
  • Psi Chi Honors Society
  • 3.8 GPA final 60 hours
High School Diploma: General, Expected in 2002
-
Columbia High School - West Columbia, Texas
GPA: GPA: 3.96 / 4.0 Member of Chi Sigma Iota National Counselors Honors
Status -
Skills
  • Microsoft applications
  • PQRS data submitter
  • HEDIS
  • Meaningful Use
  • Running and analyzing data from internal reports
  • Youth Mental Health First Aid Instructor

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Resume Overview

School Attended

  • Sam Houston State University
  • Sam Houston State University
  • Columbia High School

Job Titles Held:

  • Administrator of Quality Management
  • Administrator/Director of Psychiatric Clinic
  • Coordinator of Rehab and Case Management
  • Coordinator of Rider 65 and PATH
  • Mental Health Clinician / Case Manager
  • Mental Health Clinician / Case Manager

Degrees

  • Master of Arts
  • B.S.
  • High School Diploma

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