To utilize the skills and experience I have obtained from former employment and education for the benefit of my employer. To continue to develop my professional skills and experience and to pursue and maintain a standard of excellence in all that I do, recognizing that my actions and attitude reflect on myself and on those whom I represent.
Microsoft Office proficiency
Advanced Microsoft Excel knowledge
Attention to detail
Strong problem solver
Earned Magic Six Award in April, 2012.
Successfully planned and executed corporate meetings, lunches and special events for groups of 20-100+ employees.
Administrative Support Team SupervisorApr 2013 to Dec 2014 Macy's Inc － San Diego, CA
Managed team of 4-5 Administrative Support Team (AST) associates in completing position responsibilities, provided training for corporate online systems, created comprehensive schedules to ensure optimum AST coverage, and assigned "Areas of Pride" to ensure successful and efficient completion of tasks.
Assisted Vice President Store Manager with store operations by ensuring sales floor properly staffed to accommodate customer traffic, compiling and printing store reports in a timely manner to provide managers with strategic information, and planning and executing special events for employees and customers to maintain good customer relations and engaged associates.
Maintained store operations by ensuring properly functioning utilities, ordering necessary supplies, managing store finances, and budgeting hours and other resources for optimum store performance.
Assisted Human Resource Manager with on-rolling and off-rolling of associates, planning and implementation of training programs, and timely resolution of associate payroll and benefit issues, and timekeeping and scheduling concerns.
Administrative Support Team AssociateApr 2011 to Apr 2013 Macy's Inc － La Jolla, CA
Efficiently compiled and printed store reports for all managers, creating organized and readable spreadsheets from the data.
On-rolled new hires and facilitated their training regimes in an organized and understandable manner, and created comprehensible spreadsheets of new hire data to ensure successful completion of all training modules.
Competently handled customer concerns and irritants in a professional manner and empowered associates to effectively assist customers with those issues as well.
Addressed issues in associate time-keeping and scheduling, and assisted associates with questions regarding benefits, payroll, and other human resource related situations.
Sales AssociateDec 2009 to Apr 2011 Macy's Inc － La Jolla, CA
Maintained an orderly, clean, well-supplied sales floor by returning clothes from the fitting rooms to the floor in an efficient and speedy manner.
Assisted fellow associates with complicated Point of Sale transactions and technical register issues.
Was awarded override capability and limited supervisory responsibility during the holiday season to support sales managers in handling customer requests and complaints, and managing associate schedules and other associates issues.
Volunteer Office Administrator/Guesthouse SupervisorJun 2008 to May 2009 CMJ Ministries － Migdal, Israel
Performed bookkeeping activities, such as balancing accounts and collecting payment from guests.
Kept records of room availability and guests' accounts.
Set up and cleaned banquet and conference rooms.
Established cleaning regimen to ensure all rooms were given a detailed clean at least once a month.
Claims RepresentativeMar 2003 to May 2008 Social Security Administration － San Diego, CA
Interacted with the public utilizing online systems to take applications and make timely determinations based on requirements contained in the Social Security Act regarding retirement, survivors, disability, and health insurance benefits.
Considered an expert in determining validity of questionable retirement claims based on knowledge of Questionable Retirement stipulations under Title II of the Social Security Act, and the ability to clearly define and explain reasons for denial to applicants.
Proficient in utilizing computer programs and system applications on a daily basis to maintain workload in an organized and efficient manner.
Competent in evaluation of document legitimacy and pertinence for purposes of correcting identification information in the Social Security database, and reissuing Social Security cards to Number Holders. Also efficient in analyzing documents for evidence of citizenship and residency status within the United States for benefit qualification purposes. In addition, properly maintained case documentation according to Privacy Act regulations.
Awarded responsibility of calculating employee work hours, vacation leave, and sick leave for payroll purposes.
Master of Science, Criminal Justice2012Kaplan University － Davenport, IAGPA: GPA: 3.18
Major: Criminal Justice Research with an emphasis on global issues in Criminal Justice.
Bachelor of Arts, Interdisciplinary Studies2002San Diego Christian College － El Cajon, CA
Major: Interdisciplinary Studies - Music and Biological Sciences
Typing speed: 75 WPM
Certified annually in HIPAA and Privacy Act regulations