administrative support manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

  • Cost reduction and budgeting
  • Staff scheduling procedures
  • Managing office supply inventory
  • Employee Development
  • Staff Management
  • Payroll and budgeting
  • Policy and procedure modification
  • Business administration
  • Complaint handling and resolution
  • Operational Management
  • Human Resource Management
  • Merchandising
  • People Soft, Taleo, Oracle, Talex
Work History
Administrative Support Manager, 09/2006 to 07/2021
Jacobs Engineering Group Inc.Waterbury, CT,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored sales team, of 110 associates, in applying effective sales techniques and delivering top-notch customer service. YTD 88.9%.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
Area Sales Manager, 09/2004 to 09/2006
PrimepayMillville, NJ,
    • Built and strengthened cross-functional partnerships to improve sales success.
    • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
    • Submitted reports to senior management to aid in business decision-making and planning.
    • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
    • Mentored and trained over 35 sales associates for two store locations.
    • Conducted ongoing staff development to help employees achieve growth within job roles.
    • Set sales objectives and attainment plans for department.
    • Developed relationships with key partners, including clothing vendors and freight operators.
    • Tightened security around store to reduce shrink and alleviate theft.
    • Managed day-to-day staffing and handled scheduling for all department employees.
    • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
    • Provided strong service to customers, increasing customer loyalty 82.7%.
    • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
    • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Cosmetic Area Sales Manager, 03/1999 to 09/2004
Amazon.Com, Inc.Livermore, CA,
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Protected store assets and inventory via loss prevention procedures.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with Counter Managers to identify selling hurdles and offered insight.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Hired, supervised and coached over 50 employees on sales strategies to optimize performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Set weekly goals for 45 inside sales representatives
Assistant Store Manager, 09/1991 to 03/1999
Caldor Department StoreCity, STATE,
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Trained and managed associates in customer service and sales techniques.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Completed routine store inventories.
  • Implemented Jewelry Department controls designed to reduce overall shrinkage levels to less than 5%.
  • Served as Lead Manager during store liquidation.
Associate of Science: Medical Assisting, Expected in 05/1979 to Becker College - Worcester, MA
Additional Information

Won awards for Customer Service

2006 Staffing Manager of the Year (first one when Macys took over Filenes)

2015 Annual Magic Award for Driving and Making Results

Attended several industry and corporate seminars on Team Building, Customer Service and Operational Responsibilities

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Resume Overview

School Attended

  • Becker College

Job Titles Held:

  • Administrative Support Manager
  • Area Sales Manager
  • Cosmetic Area Sales Manager
  • Assistant Store Manager


  • Associate of Science

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