Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Also a Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
MS Windows (Expert), MS Word(Expert), Complaint Handling (Expert), Filing & Records Management( Expert), Multitasking (Expert), Front-Desk & Phone Reception (Expert), Microsoft Office Excel (Intermediate), Customer Service (Expert), Windows Vista/XP (Expert), Calendaring/Scheduling/Meeting Planning (Expert), Data Entry (Expert), Word Processing/Typing (Expert)
Screens telephone calls, schedules interviews, conducts Internet research to locate potential job candidates, scans resumes, assists with planning new employee orientations, compiles materials and maintains employee database records. Strong computer skills are required, as is sensitivity to confidential matters. Properly routed agreements, contracts and invoices through the signature process.Posted open positions on company and social media websites.Created PowerPoint presentations used for business development.
Served as a Receptionist/Clerk for corporate clients in diverse industries, including insurance, real estate and law offices, and car dealerships. Managed front-desk reception, answering up to 10 lines, filing, scanning, scheduling clients and receiving payments.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Delivered prompt, accurate and excellent customer service.Directed specific questions to appropriate branch personnel.Received regional branch recognition award for outstanding customer service.Maintained confidentiality of bank records and client information.Supplied tellers with coin and currency as needed.Reported daily averages and shortages to the operations department.Entered member transaction data into the online banking software.Examined checks for identification and endorsement.Trained employees on cash drawer operation.Processed cash withdrawals.Balanced daily cash deposits and bank vault inventory with a zero error rate.
Coordinated emergency services for callers in a six-county area utilizing a twenty-four line telephone system. Coordinated emergency and non-emergency services for local medical and legal professionals in a six- county area. Trained new hire personnel on emergency service policy and procedure
Processed an average of 60 inbound technical support calls.Helped customers track and ship packages, responding to an average of 50calls per day.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Informed customers about issue resolution progress.Assisted customers with technical issues via telephone.Identified opportunities to up sell product and services.Created new account, reset passwords and configured access for users.
Processed guest payments for room charges, food and beverage charges and phone charges.Greeted and registered guests and issued room keys.Recommended top dining and entertainment options for guests in the Augusta area. Monitored room availability.Supervised 4 front desk staff.Greeted all guests in a courteous and professional manner.Monitored the appearance and performance of the front desk staff.Fostered strong working relationships with all hotel departments.
High School Diploma in General Eisenhower High School May 1992
Payments, Receptionist, Customer Service, Retail Sales, Award, Bank Teller, Security, Telephone Skills, Front Desk, Answering, Clerk, Clients, Filing, Real Estate, Scanning, Scheduling, Schematic, Database, Staffing, Calendaring, Data Entry, Excel, Microsoft Office, Ms Office, Ms Word, Multitasking, Typing
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