Energetic, results-oriented professional, eager to bring my talents and skills to a company in need of top-tier support. Exceptional organization, communication, and administrative management skills which allows for an efficient and productive work environment. Adept in forging relationships with clients, vendors, customers, and upper management to yield the best results.
Warranty Claims Administration
SQ7 Squarerigger software
MS Office Suite
Administrative Specialist/Office Manager Orlando, FLOrange County Government/Jan 2016 to Current
Prepare daily, weekly, and monthly reports.
Manage schedules, organize office functions, and oversee daily operations of the office.
Answer and follow up with citizens' concerns and questions.
Analyze and organize work flow processes.
Prepare payroll, including updates, vacation accruals, and time sheet approvals through Kronos.
Assist with HR functions with proper documentation of FML, work men's comp, and discipline.
Perform research, collection, and analysis, of data.
Coordinate and maintain calendar for Foreman, and schedule appointments accordingly.
Participate, document, and assist in coordinating emergency activities/response.
Communicate and coordinate with multiple departments to assure all documentation is accurate.
Reconcile monthly expenses.
Prepare meeting minutes and interoffice memorandums.
Assist in preparing daily schedule for road crew and assure all work is completed and documented according to policy.
Collaborate with all levels to assure.
Realtor Clermont, FLColdwell Banker/Jan 2016 to Current
Sift through data that is supplied by the Florida MLS to find optimally timed properties to list.
Search through vast amounts of data to discover marketing trends so as to strategically select clients to farm.
Analyze past and current sales history to set the optimal price range to sell a home.
Utilize the "substitution" rule with analytics to educate homeowners who have an emotional price in mind for their home when helping to decide how much the home should be listed for.
Help clients throughout the whole process of buying or selling their home.
Continue education to remain knowledgeable of new laws and contract changes.
Provide excellent customer service to ensure a growing business through positive referrals.
Parts Manager/ Administrative Assistant Troy, MOWitte Brothers Exchange/Jan 2013 to Jan 2016
Created spread sheets to analyze maintenance reports and to track technician's productive hours as opposed to work hours.
Coordinated and arranged travel plans and meetings for the Director of Maintenance.
Working knowledge of all Microsoft Office Suite programs.
Provided first hand support to the Director of Maintenance and administrative duties for the shop team.
Documented all over the road repair costs to maintain up to date and accurate records by filing appropriately either electronically or by filing hard copies.
Received, verified and documented all invoices to verify accurate pricing.
Sort and prioritized inbound emails and corresponded accordingly.
Created manuals and learning materials to allow to help drivers acclimate to new truck which included charts tables and graphs.
Scan, fax, and copy all required forms as needed.
Answer phones and assist when could or transferred to proper person or department.
Handled all inbound and outbound mail making sure is was shipped on time and was received by the correct department.
Procurement and Inventory Duties:.
Handle all warranty claims and submission while improving warranty claims recovery by 15% through better processes for tracking and submitting all warrantable repairs.
Ordered and maintained all necessary shop, breakroom, first aid, and PPE supplies.
Orders parts and materials through purchasing order system to remain up to date and stocked with inventory.
Maintain a lean inventory by returning latent parts and materials.
Implemented program to achieve shop's OSHA compliance through the maintenance of SDS documentation, PPE and Emergency Aid kits.
Mitigated breakdown calls under the supervision of the Director of Maintenance.
Collaborated with the Director of Maintenance and the Technicians to assure all inventoried items were accurately monitored and maintained.
Implemented technology based parts procurement system while maintaining strong relationships with vendors.
Forged strong professional relationships with vendors to assure accurate and best pricing as well as parts availability.
Reduce inventory by 33% through ensuring only essential parts and materials are in stock while removing any stagnant parts.
Control an inventory of over 300 rolling parts and maintenance materials while sorting and organizing them.
Education and Training
High School DiplomaWinfield High School1997Winfield, MO
Associates of Applied Science: NursingSt. Charles Community CollegeNursing