Prepare meeting agendas and minutes, organize supporting documents, and carefully monitor all action items.
Monitor and manage office inventory and supplies; order new supplies as needed.
Serve as a member of the Services Voice Team and the Development Team.
Coordinate and plan large scale events, including large scale quarterly and yearly events for the Services Organization.
Supervise event set up and tear down, attendee registration, catering, and travel arrangements.
Selected Achievements: Recognized as the Administrative Specialist of the Month in October 2014.
Developed an on-boarding checklist, resulting in quicker, more accurate employee on-boarding.
Coordinated several major events, including the 5/3rd Bank Benefit Event (206 attendees), the Mid-Year Review (85 attendees), the Omni-Channel Convention (160 attendees) annual holiday party (85 attendees), quarterly cross-departmental training (20 attendees), and yearly RDS training (40 attendees).
Executive Administrative AssistantJan 2013 to May 2014 Bankers Life Regional Headquarters - Chantilly, VA
Provided administrative support to the Branch Sales Manager and four Unit Sales Supervisors.
Managed calendars, facilitated travel arrangements, and monitored expenses for senior leaders.
Prepared meeting agendas and minutes, organized supporting documents, and monitored all action items.
Coordinated and facilitated numerous client, agent, and management events.
Developed spreadsheets to review and improve production numbers.
Provided administrative support to 80+ agents; assisted with client relations management.
Provided administrative support to Financial Advisors as needed.
Greeted clients, answered client questions and addressed client concerns.
Managed invoicing, billing, supply chain relations, and inventory processes.
Selected Achievements: Developed an internal correspondence system which improved communication and transfer of information between four regional offices.
Assisted in overseeing event management for an annual Alzheimer's fund-raising event.
Director of AdmissionsAug 2011 to Oct 2012 Brighton College - Phoenix, AZ
Interviewed prospective students to determine which program best fit their academic needs.
Scheduled executive-level meetings and travel, and prepared travel and expense reports.
Trained, scheduled, supervised, and mentored admissions staff.
Managed admissions staff on-boarding and out-boarding processes.
Served as marketing representative during academic trade show events.
Maintained payroll records and employee documentation; ensured confidentiality of all sensitive information.
Central Sales and Service AssociateFeb 2009 to Mar 2012 Century Link - Idaho Falls, ID
Utilized consultative sales techniques to determine client needs and budget and close new accounts.
Assisted clients in ordering new products and services, addressed client questions and concerns, and educated clients regarding the functionality and use of various products and services.
Addressed and resolved client billing disputes.
Provided superior customer service to ensure client loyalty, satisfaction, and repeat business.
Spearheaded customer retention campaigns; trained new associates in customer retention strategies.
Senior Technical AssistantFeb 2007 to Feb 2009 Platinum Protection - Idaho Falls, ID