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Administrative Specialist Breast Resume Example

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ADMINISTRATIVE SPECIALIST BREAST
Professional Summary
31 years of customer service and 18 years in an administrative medical setting while working with patients, family members and medical staff. Coordinated medical services for patients and families. *Very effective communication skills (both written and spoken) *Excellent ability to work independently and meet deadlines *Clear ability to keep sensitive information confidential
Core Qualifications
Customer Service, Interviewing Patients, ICD-9, CPT coding, Blue E-System, Scheduling, Answering incoming calls, Collecting Payment, Inventory, Use of office equipment, Leadership and Organization Skills
Experience
Administrative Specialist Breast, 11/2009 － 05/2015UNC Healthcare － Chapel Hill, NC
  • Worked as part of an interdisciplinary care team, established, educates and maintain an effective working relationship with physicians, nurses, co-worker and staff.
  • Intake coordinator.
  • Processed referrals on malignant and benign cancer patients from referring entities and patients.
  • Registered new patients entering demographics and insurance information into Epic system.
  • Scheduled and coordinated multiple appointments.
  • Worked closely with patients to obtain medical release forms to obtain patients records.
  • Requested, reviewed and organized all necessary data and materials for clinical provider to make the best clinical decision for patient care.
  • Scanned supporting documentation into Epic system.
  • Submitted cd scans and pathology slide to appropriate department.
  • Mailed new patient package to insure patient have information to decrease anxiety and arrive on time for appointments.
  • Set up housing arrangement for patients at SECU Family House.
  • Submitted referrals to outside facilities.
  • Faxed medical records to outside facilities.
  • Generated and emailed a weekly report to provider through Epic system for weekly conference.
Medical Support Assistant III, 12/2008 － 11/2009UNC Healthcare － Chapel Hill, NC
  • Scheduled and coordinated malignant cancer patients with multiple appointments.
  • Answer incoming calls.
  • Scheduled lab appointments.
  • Entered ICD-9 and CPT codes from patient's encounter form into ADP system.
  • Checked out patients using encounter form to generate appointments and appointment reminders.
  • Entered patient's authorization into A2K system.
  • Referred patients to outside facilities.
  • Faxed records to outside facilities.
  • Worked closely with Department of Corrections to set up inmates appointments.
Medical Support Assistant III, 09/2004 － 12/2008UNC Healthcare － Chapel Hill, NC
  • Scheduled, rescheduled, cancelled and posted surgeries.
  • Consulted with physicians, nurses and patients to scheduled surgery.
  • Worked with OR scheduler to make sure surgery times were available.
  • Coordinated joint surgeries with other clinics and facilities.
  • Verified patient's demographics and insurance information.
  • Direct patients to Financial Counselor to discuss their bill as needed.
  • Provided customer service via phone and in office consultation with patients in preparation for surgery date.
  • Scheduled pre-care appointments.
  • Arranged motel accommodation for patients in hospital's motel unit and Ronald McDonald House.
  • Answered incoming calls.
  • Generated and emailed surgery report to staff for weekly meeting.
Customer Service Catalog Associate, 10/1984 － 05/2008JC Penney － Durham, NC
  • Provided customer service via phone and public contact.
  • Answered and forward incoming calls.
  • Assisted customers with billing problems and credit card application.
  • Assisted customers with store purchases and catalog orders.
  • Processed payments for credit card payments and merchandise pick up entering information into computer to compute amount due using invoices, calculators and cash register.
  • Assisted floor associates with resolving daily problems and customer's issues.
  • Trained new employees.
  • Assisted with store opening and closing.
  • Participated in store yearly inventory.
Clinical Business Associate, 12/2000 － 09/2004UNC Healthcare － Chapel Hill, NC
  • Scheduled new and return patient's appointments.
  • Registered new patients for appointment entering demographic and insurance information.
  • Verified patient's insurance using Blue-E system.
  • Entered insurance authorization into SMS system.
  • Entered ICD-9 and CPT codes into ADP system from patient's encounter form.
  • Collected payment for co-payments, deductibles, co-insurance, prepayment and balance collections at the end of shift.
  • Prepared daily deposit logs.
  • Trained and worked as surgery scheduler back up.
  • Assisted in training new employees.
  • Referred patients with billing issues to Financial Counselor.
Processing Clerk III, 09/1996 － 12/2000UNC Healthcare － Chapel Hill, NC
  • Interviewed patients being admitted to hospital, verifying patient's demographics and insurance information in A2K system and obtaining a signature on a mandated consent forms.
  • Contacted bed control department to insure patient had a bed assignment once patient arrived.
  • Called various agencies to get Carolina Access authorization code.
  • Entered pre-cert authorization into SMS system.
  • Collected payment for parking passes.
  • Answered and forwarded incoming calls.
  • Registered OBGYN patients.
  • Processed arm bands for patients being admitted to hospital.
Work History
Admitting Department
Education
1984North Carolina Central University － Durham, NCBSMajor Home Economics Business AdministrationMajor Home Economics Business Administration
Skills
ADP, balance, billing, calculators, cancer, cash register, catalog, cd, closing, consultation, Counselor, CPT coding, CPT, credit, Customer Service, documentation, Financial, forms, ICD-9, insurance, Inventory, Leadership, materials, Access, office, office equipment, Organization Skills, pathology, patient care, pick, Scheduling, SMS, surgery, phone
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Resume Overview

Companies Worked For:

  • UNC Healthcare
  • JC Penney
  • Admitting Department

School Attended

  • North Carolina Central University

Job Titles Held:

  • Administrative Specialist Breast
  • Medical Support Assistant III
  • Customer Service Catalog Associate
  • Clinical Business Associate
  • Processing Clerk III

Degrees

  • BS Major Home Economics Business Administration

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