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Administrative Specialist Resume Example

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ADMINISTRATIVE SPECIALIST
Professional Summary

Experienced Administrative Specialist with 10 years of experience in the Healthcare field and 20 years of experience in customer service. Proficient in all areas of clerical work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational Improvements. Seeking a challenging new role in Healthcare Administration with room for advancement. Goal of advancing to highest administrative levels within the healthcare system.

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Skills
  • Weekly Conference planning for 50+ attendees,
  • Conflict resolution
  • Accurate and detail oriented
  • Customer-service oriented
  • Critical thinker
  • Appointment coordination
  • Works well under pressure
  • Proficient In EPIC
Work History
May 2020-CurrentAdministrative Specialist | UNC Hospitals- Oncology | Hillsborough, NC
  • Greeted patients in-person and via telephone calls
  • Managed electronic records database and handle all file requests
  • Organized incoming and outgoing file movements in efficient and accurate manner
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Screened and sorted incoming mail, faxes, and deliveries and routed them to appropriate personnel
  • Corresponded with patients through email, telephone, or postal mail
  • Called patients to confirm scheduled appointments day in advance
  • Assisted senior administrative team members with completing daily tasks in order to maintain smooth workflow
  • Reviewed incoming correspondence and determined action required and its priority
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
  • Scheduled appointments for multiple physicians and booked radiology imaging
  • Identified appropriate solutions to minimize issues and quickly solve problems
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Collaborated with nursing leaders and supervisors to reduce scheduling errors for lab appointments by conducting WebEx training for colleagues.
  • Handled 50+ incoming and outgoing daily phone calls.
June 2018-May 2020Oncology Intake Specialist | UNC Hospitals- Oncology | Chapel Hill, NC
  • Scheduled weekly meetings for 50+ attendees, booked meeting rooms, and prepared meeting agendas
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing
  • Greeted patients in-person and via telephone calls
  • Managed electronic records database and handle all file requests
  • Organized incoming and outgoing file movements in efficient and accurate manner
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Updated tracking spreadsheets with latest appointments and diagnosis information
  • Screened and sorted incoming mail, faxes, and deliveries and routed them to appropriate personnel
  • Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance
  • Corresponded with patients through email, telephone, or postal mail
  • Called patients to confirm scheduled appointments day in advance
  • Assisted senior administrative team members with completing daily tasks in order to maintain smooth workflow
  • Reviewed incoming correspondence and determined action required and its priority
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
  • Prepared packages for shipment, pickup or courier delivery to customers
  • Scheduled appointments for multiple physicians and booked radiology imaging
  • Identified appropriate solutions to minimize issues and quickly solve problems
August 2014-June 2018Administrative Associate | UNC Hospitals- Radiation Oncology | Chapel Hill, NC
  • Responded to customer requests via telephone and email
  • Assisted administrative team members with completing daily tasks in order to maintain smooth workflow
  • Coached new employees on administrative procedures, company policies and performance standards
  • Prepared project documents, reports and brochures
  • Scheduled appointments for patients with multiple providers and booked radiology scans
  • Obtained signatures for HIPAA, general consent for treatment, and financial documents
  • Checked in patients for medical appointments
  • Screened all visitors and directed them to correct employee or office
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Kept reception area clean and neat to give visitors positive impression of hospital
  • Kept reception area clean and neat to give visitors positive impression of company
  • Escorted visitors to specific offices or meeting rooms
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
  • Greeted incoming patients in professional manner and provided friendly, knowledgeable assistance
  • Coordinated domestic hotel arrangements for out of town patients
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Greeted patients and visitors in-person and via telephone calls
  • Verified insurance coverage to prepare for upcoming patient appointments
Education
Expected in May 2023Master of Healthcare AdministrationAppalachian State University, Boone, NC
May 2020Bachelor of Science: Interdisciplinary StudiesLiberty University, Lynchburg, VA

BS of Interdisciplinary Studies with concentrations in Healthcare Administration, Behavioral Sciences & Social Sciences.

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Resume Overview

Companies Worked For:

  • UNC Hospitals- Oncology
  • UNC Hospitals- Radiation Oncology

School Attended

  • Appalachian State University
  • Liberty University

Job Titles Held:

  • Administrative Specialist
  • Oncology Intake Specialist
  • Administrative Associate

Degrees

  • Master of Healthcare Administration
    Bachelor of Science : Interdisciplinary Studies

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