Administrative Specialist Resume Example
Love this resume?Build Your Own Now
ADMINISTRATIVE SPECIALIST
Professional Summary
Experienced Administrative Specialist with 10 years of experience in the Healthcare field and 20 years of experience in customer service. Proficient in all areas of clerical work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational Improvements. Seeking a challenging new role in Healthcare Administration, with room for advancement as pertains to quality patient care and safety.
.
Work History
Main Line Health, Inc.- Case Manager
Paoli , PA05/2021 - Current
Paoli , PA05/2021 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Answered incoming calls and emails from potential patients looking for more information
- Managed reminder system for following up with patients after initial Case Manager Calls
- Emailed patients and family members scientific information on specific protocol
- Recorded information in patient chart to determine eligibility for program enrollment
- Schedule initial patient consults with the Oncologists
- Corresponded with patients through email and telephone
- Maintained accurate demographics and records information in patient database
- Complied with all HIPAA rules for patient privacy
Asrc Federal Holding Company- Administrative Specialist
Sioux Falls , SD08/2014 - 04/2021
Sioux Falls , SD08/2014 - 04/2021
- Scheduled weekly meetings for 50+ attendees, booked meeting rooms, and prepared meeting agendas
- Managed electronic records database and handle all file requests
- Organized incoming and outgoing file movements in efficient and accurate manner
- Answered and managed 40+ incoming and outgoing calls while recording accurate messages
- Corresponded with patients through email, telephone, or postal mail
- Assisted senior administrative team members with completing daily tasks in order to maintain smooth workflow
- Reviewed incoming correspondence and determined action required and its priority
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
- Scheduled appointments for multiple physicians and booked radiology imaging
- Identified appropriate solutions to minimize issues and quickly solve problems
- Collaborated with nursing leaders and supervisors to reduce scheduling errors for lab appointments by conducting WebEx training for colleagues.
- Trained per diems, floats, and other administrative associates on EMR programs, work flow, and complex scheduling
- Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance
Leake & Watts Services Inc- Administrative Assistant
Yonkers , NY09/2011 - 08/2014
Yonkers , NY09/2011 - 08/2014
- Answered and managed 50+ incoming and outgoing calls while recording accurate messages.
- Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
- Checked accuracy and integrity of files and resolved errors.
- Greeted patients and visitors in-person and via telephone calls.
- Scheduled appointments for multiple physicians.
- Provided logistical support for meetings, including room reservations, room set-up, and calendar maintenance.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Scanned physical files into digital records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Scheduled office meetings and client appointments for team of four medical providers.
- Prioritized incoming patients by degree of injury or illness.
- Prepared cash deposits from copayments and made bank deposits.
- Kept reception area clean and neat to give visitors positive impression of medical office.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
Skills
- Weekly Conference planning for 50+ attendees,
- Conflict resolution
- Accurate and detail oriented
- Customer-service oriented
- Critical thinker
- Appointment coordination
- Works well under pressure
- Proficient In EPIC and Mosaiq
- Knowledge Microsoft Word, Powerpoint, and Excel
Education
Appalachian State UniversityCity, StateExpected in 05/2023Master of Healthcare Administration
Liberty UniversityCity, State05/2020Bachelor of Science: Interdisciplinary Studies
BS of Interdisciplinary Studies with concentrations in Healthcare Administration, Behavioral Sciences & Social Sciences.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Appalachian State University
- Liberty University
Job Titles Held:
- Case Manager
- Administrative Specialist
- Administrative Assistant
Degrees
- Master of Healthcare Administration
Bachelor of Science : Interdisciplinary Studies
Similar Resumes
