Supporting a team of IFS Managing Directors, client service Partners, Directors, Senior Managers, and Managers "Internal Customers." Co-coordinate the BST Assignment box to ensure work is assigned efficiently and acknowledging to the client the work request was received. Effectively and efficiently delivers distinctive administrative services, enabling Internal Customers to better focus on value-added internal and external client service needs. Provide superior administrative support and distinctive customer service, with high attention to detail and accuracy, and contribute to a positive, collaborative and professional team environment. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Maintained and coordinated executive and senior management meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Managed desktop publishing and proposal and memo typing. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Approved travel expenses and reimbursement requests.
Provided overall coordination of Veteran Affairs. Responsible for day-to-day operations of addressing the needs of Veteran students. Performed and worked closely with Administration with anticipated aid and customer service regarding Veteran education benefits. Served as the custodian of records for Veteran educational benefits. Communicated and collaborated with Veteran students, financial aid staff, and administrators to promote and implement VA benefits, student retention, and success efforts. Reviewed and continually updated Veteran student records. Certified Veterans' courses and ensured students were pursuing a certificate and/or degree. Prepared various reports and documentation needed to verify students' attendance, grades, and progress. Founded, promoted, and supported campus organization, Veterans Club. Performed other related job duties.
Evaluated and troubleshooted in-bound calls pertaining to security systems maintenance and programming. Supported the daily activities of the Technical Support Department. Processed in-bound technical calls through evaluation and troubleshooting. Performed out-bound calls to customers, authorized service dealers, and technicians. Processed service request by conducting a remote download and reprogrammed alarm systems. Performed testing of new and existing security system equipment. Performed testing of communication lines and signal communication formats. Attended all staff meetings and presented information pertaining to departmental functions. Tracked all departmental statistics to include special projects and training issues. Assisted in the overall daily operations of the Dealer Technical Support Department. Generated accounts through various cellular radio companies. Recorded and logged information regarding call history and incoming calls. Assisted other call center departments in completing satisfactory tasks and calls without familiarity to protocol.
Strong emphasis on personnel and equipment safety, including electrostatic discharge and safeguards. Ensured satisfactory and timely completion of assigned task. Proven ability to communicate effectively in diverse environment. Planned, coordinated and provided direction with contractors to renovate buildings. Prepared organizational charts, wrote official correspondence, and maintained reports. Assisted in proper maintenance of buildings and inspected then certified fire extinguishers. Operated, maintained and repaired various ground radio equipment. Troubleshot ground radio equipment and utilized knowledge of electrical and electronic principles, direct and alternating current, passive and active components and solid state devices. Analyzed operating circuits and generic use of test equipment for communication radios. Employed basic techniques and quality control of soldering and fiber optics and concepts of basic digital circuits towards electronic circuit boards to repair the ground communication equipment.
Organized, maintained, and reviewed over 200 personnel records to include pay. Generated, entered and retrieved personnel information using an automated information system. Prepared organizational charts, wrote official correspondence, and maintained reports. Provided current information about personnel to employees and administrators. Generated fiscal year training schedules for each individual. Operated, maintained, and repaired reverse osmosis water purification units, shower units, and maintained reports on equipment.
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