Driven and energetic with over 8 years of Administrative/Office Manager role. Highly adept at
building excellent working relationships with clients, associates, and manager(s). Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proven record of developing new businesses, reaching company goals and creating customer base. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieving Administrative goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Advanced MS Office Suite knowledge
Professional and mature
Strong problem solver
Strong interpersonal skills
Administrative/Senior Secretary/Coordinator01/2011 to 02/2015Memorable Moments LLCLos Angeles, CA
Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.
Preparation of correspondence, report writing, filing and operation of office equipment.
Bookkeeping practice and procedures.
Managed all sort of the event operations - The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
Supervised production of events - Worked with event sponsors and internal/external teams on all aspects of planning the event.
Public relations principles and techniques.
Assisted in achieving business objectives through leads generated from seminars, special events and trade shows.
Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Prepared, typed, edited and proofread a variety of materials such as contracts/agreements, statistical reports, meetings, appointments, etc.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Wrote reports and correspondence from dictation and handwritten notes.
Completed operational requirements by scheduling and assigning administrative projects; expediting work results.
Served as central point of contact for all outside vendors needing to gain access to the office.
Worked with Microsoft Word, Excel, and Outlook Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
Maintaining project files, hands on with various projects.
Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
Sales/Customer Service10/2014 to 03/2015BloomingdalesGlendale, CA
Offered exceptional customer service to differentiate and promote the company brand.
Educated customers on product and service offerings.
Maintained visually appealing and effective displays for the entire store.
Exceeded personal sales goals for 2 months in a row.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated information to customers about product quality, value and style.
Attended four team meetings each week to voice concerns and offer constructive feedback to others.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the register, which included counting cash drawers and invoice.
Home Loan Specialist contractor10/2011 to 02/2012Bank of America PCCS/IMAGING AND FILE RETENTIONSimi Valley, CA
Worked on home loans and transferred files to different custodians (banks) based on their status Knowledge of federal and state law requirements as they pertain to consumer lending.
Consumer lending and knowledge of equity products.
Sending different loan types to SOURCECORP.
Loans include regular reinstatements, IFR reinstatements, FHA/VA/Conventional loans, etc.
Worked directly with AS400 and QC Audit on Excel Spreadsheet.
Followed up on past due invoices and forwarded unresponsive clients to collections.
Sales/Administrative/Customer Service03/2008 to 01/2012Bon AppetiteOrange County, CA
Sales distributor servicing numerous clients in the Orange County area.
Serviced over 40 different accounts a week including gas stations, markets, hospitals, colleges, and courts in the Orange County area Managed southern California's busiest region and performed full sales cycle duties, increasing annual sales by 60%.
Established more than 15 new accounts, earning a combined profit of over $ 3,500.
Recognized as top sales generator, increasing sales level by 70% in first year.
Took daily inbound calls and key-entered orders, faxes, backorder and credit memos for assigned accounts and clients.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed promotional programs to optimize revenue levels.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Received company Employee Performance Award after maintaining record sales achievement of 20% growth five months in a row.
Responsible for weekly orders, money transactions, accounting and inventory control.
High School Diploma: Business/EconomicsJune 2012Glendale Community CollegeGlendale Los Angeles, CABusiness/Economics 88 Semester units
Glendale Los Angeles, CA
Volunteer: Ark Family Center - Nonprofit organization that provides personal growth
Member: Achieving College Excellence (ACE) - College program designed for Bachelor's and Masters' program.
Member: Investors Club of GCC - Educating students and teachers in attendance on different topics relating to their financial future.
Member: Circular Reasoning Club of GCC - Discuss/question/reason with issues in society such as existence of life and everything about.
accounting, administrative, analytical skills, AS400, Attention to Detail, audio, billings, bi, oral communication, interpersonal, Excellent communication, conferences, contracts, credit, client, clients, Customer Service, email, equity, special events, fast, faxes, inventory control, leadership skills, law, listening, logistics, marketing, medical terminology, meetings, Excel, mail, money, Outlook, Powerpoint, MS Word, Microsoft Word, networks, organizational skills, people skills, pricing, profit, proposals, publications, purchasing, quality, retail, Sales, scheduling, seminars, spreadsheets, Spreadsheet, strategic, Team player, phone, time management, trade shows, transportation, workshops, Excellent written