Obtain Administrative Processor position in people oriented organization where I can utilize my
experience in a challenging environment to achieve the corporate goals. Dedicated data entry professional who excels at prioritizing, completing multiple tasks simultaneously and
following through to achieve project goals. Also possess good knowledge of insurance/reinsurance terminologies.
Effective communication with clients (oral and written)
Ability to build productive relationship with customers
Having strong analytical and organizational skills
Accurate Documentation processing and good decision making
Efficient Data Entry into systems.
Report and Documentation
Proper Information filing
Office tools - MS Word
MS Power Point
Accounting Package : Tally
10/2014 to 01/2016
Administrative ProcessorADT Security Services
Internet leads - Reviewing and uploading customers request received on official company site pertaining to new security systems, new monitoring services, additional addon to existing systems thus assisting the Sales department to initiate new sale or provide additional security services to existing customers.
Assisting customer with their issues or concerns or providing them the latest updates with regards to new promos.
Documentation - Preparing and mailing the contracts once the Sale and testing of the security system has been completed.
Once contracts received verifying the information on forms, feeding the data to various systems, creating customer numbers and closing the contracts i.e initiating the billing process for both Residential and Commercial customers.
Thus acting as an intermediary between Sales and Billing Dept.
Handling Companion Health security contracts wherein request raised by customer for home health security is directed to Sales department and after completion of sell, contracts along with equipments are sent to customers.
Quality Assurance- Listening to calls as per the call pull request raised by managers of various departments, sometimes from dealers and analyze the calls in details.
Provide overview of call based on knowledge retention, attention to details, flexibility, agent's friendliness, handling situation in calm under pressure etc to respective managers which would help them to assist their agents based on overall performance.
Re-task- To liaise with local dealers and customers in order to reschedule the system installation appointments.
Revoking Security Service- If the contracts are not received within defined time frame the system need to be taken out of service,.
Audit - Undertake sale audit for sale dept.
Scanning and filing of the contracts and other legal documentation.
02/2009 to 08/2013
Senior Claims processorWillis Group
Handled Marine and Non marine claims (UK, Middle east, Japanese and South African clients).
Processing and Documentation: -Reviewing and uploading the reinsurance policies on to systems.
Analyzing claim documents received from insurance companies and communicating with them to obtain additional information necessary for processing claims.
Examine the layers, aggregates and deductibles applicable as per the contracts before presenting the claims to underwriters.
Processing claims documents on to various systems and rendering the statements to underwriters in order to collect the claim in defined time frame.
Reporting and Monitoring: - Monitoring the settlements and preparing various reports such as client debt report, underwriter debt report etc in order to track the payments and set the strategies to collect the outstanding payments.
Follow-up with Underwriters/Clients: - Following up with the underwriters or clients via email or telephone for outstanding queries or outstanding settlements.
Raising escalation wherever needed in order to speed the process.
Accounting:- Rendering Monthly statement to underwriters.
Correlating entries once the cash is received.
Preparing payment forms with required authorization to transfer the funds to concerned party.Raising journals wherever required in order to delete entries.
Miscellaneous:- Providing monthly status to client with regards to outstanding settlements and following up with them for status pertaining to ongoing losses which would also give underwriters a glimpse of expected huge claims.
Providing end to end client service which also involves settlement to either parties.
Conduct process training for new trainees.
Mentoring them till they are fully independent.
Solving technical queries at team level.
Conducting process audits, meetings for development in process.
12/2005 to 01/2009
Associate Prorata (Treaty) Processor
Handled Marine, Non Marine and Aerospace Treaties.
UK, Middle east and South African clients).
Process and Documentation:-Reviewing and processing treaty accounts, documents provided by client on to various systems within set targets.
Presenting the accounts to the underwriters.
Accounting:-Rendering statements of accounts and monitoring payments.
Arranging for the net settlements.
Miscellaneous:- Communicating to client regarding outstanding reserves as agreed.
Maintaining proper record on the file.
Various correspondence with client and underwriters in case of business related queries.
Japos Project wherein Willis provides all major loss and outstanding claims by updating various
spreadsheets provided by Japanese underwriters for their tax benefit.(Received 3Tier award for accurate
and excellent client service).
Post Graduate Diploma: Business AdministrationBusiness Administration
PGDBA: FinanceMumbai UniversityIndiaFinance with 79%)
Bachelor of CommerceMumbai UniversityIndiaYear of passing - with 58.74%).
*Senior secondary school examination (12th) Mumbai University, India (Year of passing-
Date of Birth : 09/08/1983
Ready to relocate to NJ
Accounting, Billing, closing, oral, Computer Literacy, contracts i, contracts, client, Clients, Data Entry, decision making, Documentation, email, filing, forms, frame, funds, home health, insurance, Japanese, legal, Listening, mailing, meetings, Mentoring, MS Excel, Office, Outlook, MS Power Point, MS Word, organizational skills, policies, Presenting, Quality Assurance, Rendering, Reporting, Sales, Scanning, settlements, spreadsheets, tax, telephone, underwriter, written
Date of Birth : 09/08/1983
EAD Status : Employee Authorization Card (USCIS# 138-103-893)
Relocation : Ready to relocate to NJ