administrative partner resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Teamwork/Collaboration
  • Insurance practices
  • Supervision
  • Organization
  • Staff Management
  • Proficient in EPIC, Athena, and Kareo
  • Medical practice management
  • Health and safety practices
  • Customer Service
  • Operational Improvement
  • Patient Billing
  • Training and mentoring
  • Documentation and control
  • Policy and procedure modification
  • Scheduling
  • Self-Motivated
  • Good Telephone Etiquette
Work History
11/2020 to Current Administrative Partner Facebook | Altoona, IA,
  • Support the day-to-day administrative and operational needs, while contributing to top quality patient care
  • Perform all clerical/computer functions to support patient care.
  • Coordinate daily patient flow activates
  • Manage patient charts to meet medical record requirements
  • Triage inpatients for ordered echocardiograms and stress tests.
  • Help management with daily reporting.
  • Answer phone calls
  • Schedule patients
  • Maintain medical records requests for reports and imaging.
01/2021 to 05/2021 Retail Associate Columbia Sportswear Company | Long Beach, CA,
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Issued receipts and processed refunds, credits or exchanges.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Daily deposits and balancing of cash registers
05/2017 to 10/2020 Medical Practice Administrator Community Health System | Laughlin, NV,
  • Answered phone calls and messages, scheduling appointments and handling patient inquiries
  • Maintained current and accurate medical records for over 500 patients
  • Completed and filed financial documentation for accounting purposes
  • Coordinated front office duties, including customer service, patient scheduling and billing
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Implemented Athena for digitizing and organizing over 1000 medical records
  • Implemented Kareo for digitizing and organizing over 1000 medical records
  • Organized paperwork such as charts and reports for office and patient needs
  • Supported providers in outpatient mental health office through coordinating all administrative operations
  • Facilitated organized record retrieval and access by maintaining filing system
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Organized patient files and streamlined operations to improve efficiency
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Enrolled providers and Medicaid, Medicare and private insurance plans
  • Received and evaluated applications to look for missing and inaccurate information
10/2001 to 10/2020 Medical Billing Manager Psychology Associates Of Bethlehem, PC | City, STATE,
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Supervised and guided new employees on billing and medical records and responded quickly to questions, which improved understanding of job responsibilities
  • Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Kept physical files and digitized records organized for easy updating and retrieval
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Performed billing, collection and reporting functions for office
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Expected in 1993 to to High School Diploma | Liberty High School, Bethlehem, PA, GPA:

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Resume Overview

School Attended

  • Liberty High School

Job Titles Held:

  • Administrative Partner
  • Retail Associate
  • Medical Practice Administrator
  • Medical Billing Manager


  • High School Diploma

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