I continue to gain knowledge and experience through employment and education, which allowed me to be very versatile and have many interests. I have always worked in customer-focused related careers or jobs. I hold excellent customer service and high-quality service performance in a fast-paced environment. I value integrity, honesty, and equality. I represent myself in a professional manner; communicate effectively with management, supervisors, peers, and all other staff. I work well within a team, as well as independently. Assist customers with there questions, concerns, and needs with great compassion and empathy, while directing them to the right person who can assist them. I am compassionate, open-minded, and organized. The knowledge and experience I have gained, qualifies and allows me to be a great asset to your business. My objective is to gain a permanent position within the Washington State Department of Social and Health Services.
Highlights
Advanced Keyboarding, wpm: 55-60+ and 10-Key by touch
HIPAA Certified (Health Information Portability Accountability Act)
Customer Service Boot Camp
Business Communication
Psychology in the Workplace
Microsoft Home/School Suite (Consists of Word, PowerPoint, Excel, and Access)
Microsoft Suite (Consists of Word, PowerPoint, Excel, Access, and Publisher)
Records and Database Management
Conflict Resolution
Business Management
Education
Henry Foss High SchoolTacoma, WAExpected in 2007 – –High School Diploma: - GPA:
Clover Park Technical CollegeLakewood, WAExpected in 2008 – –Nail Technician Certificate: - GPA:
Clover Park Technical CollegeLakewood, WAExpected in 2009 – –Esthetic Sciences Certificate: - GPA:Esthetic Professional Operator's License
Clover Park Technical CollegeLakewood, WAExpected in 2010 – –Medical Esthetics Certificate: - GPA:
Esthetic Sciences AAT-D, Clover Park Technical College Pierce CollegeTacoma Lakewood, WAExpected in 2011 – –AAT Degree: - GPA:
Tacoma Community CollegeTacoma, WAExpected in 2012 – –Certificate of Completion, Reach Plus, WWEE-Courage 360, Tacoma, WA, 2014
*Human Services Certificate: - GPA:
Customer Service Boot Camp, Dept. Of Social and Health ServicesTacoma, WAExpected in 2014 – –Certificate of Completion, Empower To Work, Goodwill's EOC, Tacoma, WA, 2015: - GPA:
Accomplishments
Experience
Department Of Social And Health Services - Administrative Human Services Support Assistant, Volunteer Intern City, STATE, 11/2014 - 09/2015
Exercising excellent customer service and quality service performance by providing assistance and support to customers and have gained working knowledge by experiencing direct public contact interaction.
Provide direct staff support to over one hundred State Employees.
Perform basic office administration responsibilities and perform all other clerical duties.
Learn and interpret state agency policies and procedures, protocols, and practices.
Learning the art of cultivating relationships in a fast-paced agency with many initiatives, programs, contractors, and priorities.
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Learn and interpret state agency policies and procedures, protocols, and practices.
Implementing knowledge gained from my education, previous employment opportunities, and trainings.
Applying my customer service and administrative assistant skills under close supervision.
Providing assistance and support to all staff of a large public sector.
Jack - Cashier/Fry Cook/ and Crew Member City, STATE, 04/2009 - 01/2010
Duties consist of providing customer's with a safe, sanitary, and comfortable atmosphere to eat at, while meeting restaurant standards of excellent service performance by meeting time frames and deadlines while in a fast-paced environment.
Obtaining workable knowledge of true Customer Service.
As a fry-cook, I was responsible to maintain cleanliness at my station, as well as the Drive-Thru, and the Front Counter in the restaurant.
I also helped with inventory and handled financial transactions and cashiering.
Qualification Ability to communicate effectively and efficiently within a team and all other staff.
Communicates professionally through written and spoken information and correspondence.
Highly motivated and intrigued to gain and learn all there is to know about Human Services.
Works well in fast-paced environments, independently, and within a team.
Completes various complex tasks thoroughly, on time, and within management's set time frames and deadlines.
Performs a variety of complex general and routine clerical functions within the office.
Skills
10-Key by touch, administrative assistant, art, agency, basic, Business Communication, Business Management, cashiering, clerical, Conflict Resolution, CPR, excellent customer service, Customer Service, Database Management, fast, financial, First Aid, inventory, Keyboarding, Medical Terminology, Access, Excel, Microsoft Suite, office, PowerPoint, Publisher, Word, Works, office administration, policies, protocols, Psychology, quality, supervision, Technician, written
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School Attended
Henry Foss High School
Clover Park Technical College
Clover Park Technical College
Clover Park Technical College
Esthetic Sciences AAT-D, Clover Park Technical College Pierce College
Tacoma Community College
Customer Service Boot Camp, Dept. Of Social and Health Services
Job Titles Held:
Administrative Human Services Support Assistant, Volunteer Intern
