An Administrative position that would utilize my many skills, training and employment experience in areas of extensive office administration and procedures, Human Resources, Medical Office procedures, transcription and staff oversight. I have taken a variety of business and personnel management courses, but I do feel that my 20 plus years of experience in this area has offered me a vast knowledge that would surpass any educational deficits that I may have. I have attended several workshops in the non-profit sector, including the National Association of Fundraising Professionals for the last several years.
|Microsoft Word, Excel, Access, Raiser's Edge, Select Time 2000, Anytime Calendars, Google Office. I have also done Medical Transcription and Dictation.|
Coordinated all department functions for team of 30 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff. Directly supported CEO in managing operation work flow. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Served as a professional representative of the CEO to executive clients, investors and board members. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Handled and distributed all incoming and outgoing mail. Wrote and distributed meeting minutes to appropriate individuals. Managed desktop publishing and proposal and memo typing. Opened, read, and wrote answers to routine letters. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Investigated issues and problems and drafted responses to urgent requests. Approved travel expenses and reimbursement requests. Served as a liaison between company president and clients regarding client accounts and new business.
Planned travel arrangements for 6 executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart.Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Maintained and reserved the executive conference room calendar. Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Assisted with all fund raising efforts for the children's home. Wrote appeals to Major Donors, tracked giving history, corresponded to donors, and oversaw the Sponsor Relations Dept. and Data Processing Team.
Recorded and filed patient data and medical records. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments. Retrieved physician correspondence from dictation service and made edits when necessary. Completed registration quickly and cordially for all new patients. Monitored shared email in-boxes and ensured inquiries were addressed. Provided administrative support for four physicians. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.Confirmed patient information, collected copays and verified insurance. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records.
Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Arranged and assisted with hospital admissions. Transcribed all patient records and made edits as necessary. Scheduled patient appointments. Completed registration quickly and cordially for all new patients.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Resolved and clarified issues with patient medications and collaborated with local pharmacies.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.Consistently ensured proper coding, sequencing of diagnoses and procedures.Quickly responded to staff and client inquiries regarding CPT codes.Received, organized and maintained all coding and reimbursement periodicals and updates.Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.Analyzed and interpreted patient medical and surgical records to determine billable services.Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.Completed appeals and filed and submitted claims.Posted charges, payments and adjustments.Applied payments, adjustments and denials into medical manager system.Meticulously tracked and resolved underpayments.Consistently informed patients of their financial responsibilities prior to services being rendered.
Coursework in Business Administration
Member of National Association of Fundraising Professionals
Notary since 2007
I have been married to my wonderful husband, Brad, for 27 years. We have 2 amazing children, Connor (23) and Hayden Elizabeth (18). We are relocating back to LA after 22 years in Tupelo as Administrative Director and Operations Director, respectively. TCM is a residential children's home for children/young people who have been abandoned, neglected and abused. We are anxious to reestablish roots in LA to be near family and friends.
Executive level administration, excellent verbal and written communication, data management, detail oriented, dictation and transcription experience,finance, fundraising expertise, grant writing and proposals, staff orientation, human resources, and management skills.
Proficient in Access, Excel, Microsoft Office, Select Time 2000 (absence tracking system)
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