A driven and resourceful professional offering excellent communication, planning and multi-tasking skills. With over fifteen years of related experience offers customer service and secretarial and file management. Dedicated team member with high attention to detail and strong organization skills. Handles multiple projects with high degree of accuracy according to deadlines.
Clerical/secretarial skills and data entry skills Proficiently uses correct grammar, spelling, and vocabulary to compose and proofread correspondences. Tracks large amounts of data. Communicates clearly and concisely in oral and written form with accurate grammar. Works independently and maintains confidentiality. Uses a variety of office equipment (ex. computer, copier, fax machine). Computer skills to include, Microsoft Word, Excel, Outlook and Mainframe Database, email, Internet and ability to learn other software programs as needed. Knowledge of agency and Community Corrections programs. Interprets and explain policies, procedures, and laws. Reviews detailed documents and records for accuracy and authenticity. Practices office procedures and practices, as well as office programs, organizational structure and services to initiate, monitor, review and maintain a variety of documents to determine or obtain compliance and acceptability of actions. Reviews and process information to determine a conclusion using policy and procedures Practices customer services, resolving customers issues, and communicating effectively both in oral and written form. Working knowledge of data collection and storage to compile, assimilate, and organize printed and electronic information. Establishing courses of action of self and others to ensure that work is completed efficiently. Front line for offender interaction in an office setting. Must be able to acknowledge offenders and other visitors and alert appropriate Probation/Parole Officer of offender arrival.
Monitor offender waiting areas and to answer basic inquiries from offenders and direct to the appropriate personnel. Answer incoming phone calls and disseminate information to the appropriate person. Act upon directives and requests from staff to aid in orderly operation of the unit and the facility. t Enter and retrieve information in the OPUS system. Type and edit reports, forms, orders, and other documents to include but not limited to judgments, expense vouchers, inventory orders, work tickets for computers, correspondence to offenders, correspondence to community partners, and others. Record and transcribe minutes of meetings.
Maintain and monitor staff monthly work schedules and calendars. Conduct location equipment and supply inventory and order supplies upon notification from the district office.
Assist staff with updating and maintaining fact sheets. Analyze, reconcile, and compile monthly reports with specified time frames to include but not limited to unit statistical reports, mileage reports, stamp logs, BEACON error reports, mileage logs, phone bills, copy machine reports.
Leadership role, Human Resources, Retirement Plans, Define benefits, Experience interpreting and communicating employee benefits to include Defined Benefit, Defined Contribution and Health and Welfare coverage. Strong customer service background within benefits and/or call center environment. inbound and outbound calls, new hires, leave of absence, health and welfare, pensions, and 3rd party administration for clients. Microsoft Office, andMicrosoft Outlook, and Microsoft Word and Excel. Administrative duties, computer, calculator, fax and copy machine. Customer Service and Time management skills and ability to work in a stressful environment. Input and comprehend computer generated data. Benefit formula calculations, defined contributions, medical provider and medical carrier contacts. Generate reports and spreadsheets. Demonstrated abilities to proficiently use correct grammar, spelling, and vocabulary to compose/proofread correspondences. Ability to interpret and explain policies, procedures, and guidance and training to other staff. Experience with a personal computer and mainframe databases. Experience reviewing detailed documents and records for accuracy and authenticity. Delivered quality customer service.
Duties and responsibilities included phones, typing, faxing, filing, recording, transcription, scheduling meetings, travel, events and board meetings. Responsible for incoming mail and mass mailings. Experience updating the website. Experience in computer skills using Microsoft Word, Excel, Outlook and Mainframe Database
Reviewed detailed documents and records for accuracy and authenticity
Reviewed and processed information to determine a conclusion using policy and procedures
Experience in customer services, resolving customers issues, and communicating effectively both in oral and written form. Maintaining a complete record of all files sent to archives,
Keeping a daily report of time spent on projects involving a specific area of community development. Making travel arrangements for the attorneys, directors and mayors and prepared accurate expense reports. Composed memoranda and letters typing and transcription. Experience with transcription, proofreading, editing and formatting documents within required deadlines;
Completed 48 credits toward a Bachelor's Degree in Engineering. August 1987
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