ADMINISTRATIVE ASSISTANT / JR. LEGAL SYSTEMS ANALYST
Diverse and dedicated professional with 17 years of experience in providing administrative duties in the public and legal field sector. As a Customer Service Specialist in providing procedural assistance and professional administrative services to clients within the business operation field. I am dedicated in representing employers with a focused professional image through client contact. As a professional business operation specialist, recognized for strong follow-through and effectively using analytical, communication, and interpersonal skills that allow optimum work in an individual or team-oriented setting. Therefore, as a talented resolution specialist I am able to identify customer needs quickly and presenting appropriate company product and service offerings. In addition, the diversified skills set include training employees and develop core training strategies for new hires. As a result, as an experienced professional I will continue to provide a successful track record of assisting in the design and implementations of reporting procedures that reduce labor cost and improve customer satisfaction ratings.
*SKILLScan multiple documents using Doculex
*Superior Customer Service
Types 50 wpm
Analytical in Documentation Review
Knowledgeable using Citrix
Proficient in using Oracle
Proficient in Microsoft Office
Advanced in maintaining and accessing SQL
01/2001 to 01/2016
Administrative Assistant / Jr. Legal Systems AnalystSouthern Company Adecco Staffing － Forest Park, GA
Process legal invoices to maintain company budgets using Microsoft Access and Oracle.
Accountable for daily reports in excel and frequent use of internet search for various lawyer activities.
Assist attorneys with the eDiscovery of multiple high profile cases.
Worked with multiple managing attorney with pleadings, dockets and court filings.
Responsible for preparing and submitting files into the network by using document conversions, spreadsheets and formulas in Microsoft Word and Excel.
Transfers multiple files using ftp and/or exporting files to CDs.
Frequently processing files and file conversions to make pdfs, file conversions, optimizing or in text definition.
Provide, and/or oversee, support activities for the unit such as answering telephones, review and control of incoming and outgoing correspondence.
Assist in administrative problem solving, program/project planning, development, and execution of stated goals and objectives.
Establish, update, and maintain unit's files, inventories, and records.
Assist, implement and maintain data management systems using SQL database, SharePoint sites and web servers.
Maintain internal tracking and inventory of hard copy documents, electronic files and hard drives.
Scan hard copy documents using Doculex scanner for document review.
File documents using alphabetical, numeric and also reference number sequence.
Strong data analytics and relational data bases using saved searches and reports.
Performs regular data audits of files, folders, electronic data and also hard copy documents.
08/2000 to 01/2001
Call Center Customer Service RepresentativeBellSouth / Spherion Employment Agency － Doraville, GA
Assisted customers with their billing and also telephone repairs (light technical support).
Responsible for handling a large volume of incoming calls and setting appointments for new service.
Perform miscellaneous job-related duties as assigned such starting new service.
Actively collected payments for services and/or service plans.
Completed seasonal assignment.
04/1999 to 08/2000
Customer Service Representative / Office AssistantCoast Distribution R/V & Boat parts － Atlanta, GA
Maintained adequate inventory levels for various products and packing products for shipment.
Assist with making shipping labels and scanning products for shipment.
Proficient with the packing, shipping and receiving process of products.
Performed computerized data entry to provide company and product information.
Perform miscellaneous job-related duties as assigned in the office and also in production.
Accurately pull requested orders to fulfill shipment.
Assist with mailing documents to clients.
File payments after orders were paid.
Process customers' payments for products.
Bachelors of Science degree: ReligionLiberty University － Lynchburg, VAReligion
administrative, Adobe Acrobat, attorney, billing, budgets, Citrix, copy documents, clients, data entry, data management, database, Documentation, ftp, hard drives, inventory levels, inventory, legal, mailing, managing, Microsoft Access, Excel, Microsoft Office, office, SharePoint, Microsoft Word, network, Oracle, problem solving, process improvement, project planning, receiving, repairs, scanner, scanning, shipping, spreadsheets, SQL, technical support, telephone, telephones, 50 wpm, web servers