Extremely motivated administrative professional with 10 years experience in diverse office environments as well as 2 years of supervisory experience. Areas of expertise include customer service, human resources, recruiting, project management, administrative support as well as possess a B.A. in Sociology and Business.
Strong organizational skills
Meticulous attention to detail
Clear written and oral communication
Interact professionally with all levels of staff and maintain the highest level of confidentiality
Known for tact and diplomacy in handling sensitive issues or situations
Provide executive-level administrative support to the Associate Administrator for Regulatory Compliance, Coding department manager and various leads.
Conduct research and assist with the evaluation of key organizational issues by collecting and assembling data from multiple outside and inside sources.
Track, document and resolve patient complaints and HIPAA violations with confidentiality and professionalism while adhering to standard work.
Manage special projects including health plan data analysis, improving interpretive services billing process by collaborating with accounting, lead and manage any other special projects brought to the department including the delegating of tasks for a project to multiple team members (have managed up to 6 at a time).
Created Daily Management Systems board for department to display metrics, budget information and goals accomplished. Determine what items should be on the board for viewing by executives.
Assist in Provider Peer Review process monthly by running reports, compiling patient office visit data and formulating Excel graphs to later disperse to Administration for the provider's review. Have sped up process and cut workload down by 15%.
Single handedly revamped and improved the employee performance review process for the Manager of the Coding department to make sure that reviews were conducted on time according to HR policy. Have met goal of 100% completion each month.
Coordinate and attend multiple committee meetings, draft agenda, record minutes and disperse to committee members with complete accuracy and confidentiality as well as assist with department budget.
08/2008 to 11/2009
Administrative Assistant III/Event CoordinatorUC Berkeley, Haas School of Business - Berkeley, CA
calendars for both Assistant Deans and arrange according to availability or
Coordinated and processed domestic and
international business travel arrangements.
Prepped Assistant Deans for meetings by
organizing documents, providing agendas, presentation materials, room
reservations and AV equipment set up.
Helped track and manage various projects including organizing search committee for hiring CIO, Directors and Budget positions. Maintained interview schedule, arranged their travel and ensured all executives were fully prepped for the interviews. Other projects included: revamping the filing system for the Assistant Dean's and created accounting standard work to cut down on processing time.
accounting tasks using the Berkeley Financial System.
invoices from various vendors and processed purchase orders in a timely matter
while building relationships with outside vendors.
all purchase orders and accounting practices in the Dean's office. Signed off
on all paperwork before it is sent to the Business Services department and
manage 2 department credit cards, making sure to reconcile within the allotted
time and according to University policy
Events Management System (EMS) to reserve space for events. Worked
closely with University approved vendors for catering, moving services,
decorations, AV equipment, etc.
Acquired and distributed all necessary documents and other materials needed for the event.
Acted as point person to ensure events went off without a hitch from the beginning through to the very end.
09/2007 to 04/2008
Studio SupervisorHeartwood Studios - San Ramon, CA
Served as an executive assistant to the CEO, COO and Sales Executives, handling all aspects of calendaring and project management as assigned.
Assisted with any and all tasks that needed to be accomplished in the studio.
Researched and found sales leads for the team.
Drafted letters and correspondence for clients and potential clients.
Coordinated and implemented an email newsletter and general email initiatives using Constant Contact.
Gave estimates and discussed budgets with future sales clients.
In charge of time tracking and time cards for employees.
Advanced experience with complicated travel arrangements.
08/2004 to 09/2007
Lead ReceptionistBlackhawk Medical Group - Danville, CA
Assisted management in the daily office tasks Was put in charge of front desk staff to handle day-to-day tasks and problems that arose Maintained confidentiality with patients and their charts/medical history.
Worked one-on-one with problematic patients dealing with billing, health issues, and customer service concerns.
Managed 6 busy phone lines as well as walk-in patients and those with appointments.
Sociology and BusinessWashington State University
Emphasis in Business Administration and Psychology
Associate of ArtsEdmonds Community College - Lynnwood, WACoursework in Business, Accounting and Sociology
Received Outstanding Contributor award in 2011 at The Everett Clinic
Software: Meditract, Visio, One Note, InfoPath Designer, Healthstream and multiple accounting systems
Advanced training in: SharePoint, Excel, Power Point and Word