Analytically-minded administrative leader with a proven track record of successfully optimizing processes, improving operations and executing complex projects.
ability to collaborate with individuals across all levels
in Civil Rights Law, Administrative Code, and State Regulated Boards and
Highly skilled in process improvement, implementation, and problem solving
Experience in Human Resources, Payroll, Budget, Finance, Policy Development and Interagency Service Agreements Software
Highly proficient at developing and implement policies and procedures
Superior technical skills, capable of using a variety of software applications
Masters' coursework completed in Public Administration
Self-directed with ability to see projects to closure
Successfully developed and implemented new coding and
data management protocols enhancing collaboration across state agencies.
Brought Attorney General's Office Licensing Enforcement Division into greater compliance by standardizing handling of electronic recordkeeping, resulting in streamlined record exchange between agencies, including Department of Administration and the courts.
Earned outstanding ratings on performance reviews in
the legal, private, governmental, and non-governmental sectors.
11/2013 to Current
Administrative Assistant IIIOffice of Arizona Attorney General － Phoenix, AZ
Perform complex administrative management duties for Arizona Attorney General Management and staff by assisting with the Budget, Inter-agency Service Agreements, Annual Performance Evaluations, and Hiring.
Develop departmental policies and procedures.
Analyze processes and create optimized workflows in electronic file management systems
Manage bi-weekly Licensing Enforcement Section Law Library, Records Management Systems, Asset Inventory, Facilities, Payroll, and Surplus processes.
Produce confidential management reports for Section and Unit Chief Counsels.
Maintain all confidential records for Section staff members.
Serve as liaison for Information Services, Human Resources, Budget, Procurement, and Facilities.
Train new staff members on policies and procedures concerning Human Resources, Information Technology, and Case File Management.
Coordinate meetings, appointments, and briefings on administrative affairs.
08/2011 to 11/2013
Administrative Assistant IIOffice of Arizona Attorney General － Phoenix, AZ
Provide administrative and technical support for Compliance Manager and staff of Civil Rights Compliance Section Utilize knowledge of Civil Rights law and community resources to appropriately receive and direct telephone calls from the general public.
Create and implement new file management policies integrating Electronic File Management systems.
Compile, organize, input, and generate data for the preparation of reports and memoranda.
Monitor and evaluate administrative processes implemented by the Division and make recommendations for improvement.
Managed meeting minutes for Arizona Civil Rights Advisory Board (ACRAB).
Procure office equipment, supplies, and services through state procurement system, ProcureAZ.
09/2009 to 12/2009
Human Resource InternChino Valley Unified School － Chino, CA
Research collective bargaining agreements, education and labor codes, and district regulations.
Providing reports, findings of fact, resulting in new administrative policies.
Gather and analyze fair market value comparison for exempt and non-exempt personnel.
Serve as interdepartmental liaison between department leadership.
Accurately perform data entry, clerical, and logistical support duties as needed.
09/2000 to 09/2002
Assistant DirectorCapilla Calvario － Nueva Guinea, Nicaragua
Oversee day to day operations of on-site construction
projects and facility.
Generate policies and procedures for staff and support
Facilitate the growth and development of staff and
social service delivery team.
Provide logistical support for project design and
development of visiting staff members.
Direct activities of youth center projects.
Initiate public school outreach programs, teach in public
schools, and coordinate with local government officials on delivery of social
Engage the general community in public speaking
engagements in a town square setting.
Participate in public funding issues surrounding the
financial solvency of social service programs.
Master of Science: Public AdministrationCalifornia State Polytechnic University － Pomona, CA, USAConcentration: Public Administration Policy
Formulation. Pending final project
Bachelor of Science: Criminology PsychologyCalifornia State Polytechnic UniversityConcentration: Criminology, Minor-Psychology
Associate of Arts: Social and Behavioral SciencesCitrus College － Glendora, CA, USAConcentration: Sociology; Minor Psychology
Associate of Science: Business ManagementCitrus College － Glendora, CA, USAConcentration: Business Management
Adobe, budgeting, business analysis, compliance, content management (CMS), customer service, data management, efile Management, finance, general management, hiring, Human Resources, ITSM, inventory management, leadership, Law, Legal, local government, Director, market, meetings, Access, Excel, Microsoft Office Suite, dffice management, payroll, performance reviews, personnel, policies, policy review & development, problem solving, processes, process improvement, procurement, public speaking, research, Six Sigma, social services, Spanish, SPSS, technical support, telephone
Advanced knowledge of Adobe Acrobat, Microsoft Office Suite: Word,
Excel, Access, PowerPoint, Publisher, Outlook
· SPSS · Content Management Systems: WordPress, Drupal,
· Database Management Systems: HMD, Legal Files, IMS,
Teapots, Trial Director