Administrative Assistant resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dedicated human development and public health researcher with proven track record of providing exceptional customer service in fast-paced clinical environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

  • Multi-Line Telephone Systems
  • Document and File Management
  • Basic Life Support (BLS) Trained and Certified
  • Adaptability
  • Cultural Awareness
  • HIPPA Educated
  • Trauma-Informed Approach
  • Crisis Prevention
  • Citrux Trained
Work History
10/2021 to Current
Administrative Assistant Health Alliance Of Hudson Valley Milford, PA,
  • Buzzes and greets individuals entering establishment, determines nature and purpose of visit, and directs them to reasonable location,
  • Transmits information or documents to clinical staff and members using computers, mail, or telephone.
  • Listens to and resolves member concerns and complaints.
  • Assists members with substance-abuse related emergencies.
  • Keeps updated record of staff and member whereabouts and availability throughout the night.
  • Performs wellness checks throughout the night for a total of three times over a span of eight hours.
  • Consistently assists program director, clinical staff, department head, and assigned supervisor with night-to-day and evening administrative operations.
  • Monitors a total of 34 cameras to ensure members and establishment property are safe and secure.
04/2022 to 07/2022
Switchboard Operator/Emergency Services Assistant Hartgrove & Garfield Park Behavioral Hospital City, STATE,
  • Performed patient intake, checked vital signs and reviewed medical history and medications.
  • Developed and maintained good rapport and cooperative working relationships with providers, staff and patients.
  • Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of patients or to receive instructions for further treatment.
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
01/2022 to 02/2022
Workforce Development Extern Ann & Robert H. Lurie Children's Hospital Of Chicago City, STATE,
  • Developed and maintained cooperative working relationships with individuals and organizations interested in public health care.
  • Prepared and presented a public health project titled, The Association Between Covid-19 and Health Disparities Pre and Inter-Pandemic Amongst Latinx Adults in Belmont Cragin, which included CHNA reports, comparative data, and visual aids such as posters and data sets.
  • Collaborated with health specialists and a student group to determine community health needs, the availability of services, and to develop goals for meeting needs.
  • Facilitated panelist conversations for Lurie's annual S.N.O.W Fundraising/Networking workshop designed to promote the intellectual, social, and professional welfare of students and prospective Workforce Development externs.
04/2020 to 09/2020
Public Health Research Intern Rush Center Of Excellence (CEDHA) City, STATE,
  • Participated in collaborative and multidisciplinary epidemiological research focused on understanding and eliminating racial disparities in the field of age-related consequences of HIV.
  • Analyzed collected annual cognitive and motor function data, psychosocial risk factors, comorbidities, and biospecimens in older adults with and without HIV
  • Compared annual data to existing data consisting of matched race, gender, and socioeconomic statuses from HIV-uninfected older adults.
  • Conducted an independent research project titled, The Association Between Neuroticism and Perceived Discrimination Among Black and White Senior Populations in Chicago.
  • Focused on aging and minority health using collected data from the Center of Excellence on Disparities in HIV and Aging (CEDHA)
Expected in 10/2024
Bachelor of Science: Human Development And Public Health
University of Illinois At Chicago - 100 Montgomery St. 10th Floor,
Expected in 12/2021
Associate of Science: Human Development And Family Studies
Harold Washington Community College - 100 Montgomery St. 10th Floor,

Rush University - Social/Behavioral Research - Record ID: 37182525

Lurie Children's Hospital - Good Clinical Practice (U.S. FDA Focus) for Biomedical Researchers - Record ID: 46473889

Lurie Children's Hospital - Human Subject Research for Social-Behavioral Researchers - Record ID: 46473888

Lurie Children's Hospital - Human Subject Research for Biomedical Researchers - Record ID: 46473887

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Resume Overview

School Attended

  • University of Illinois At Chicago
  • Harold Washington Community College

Job Titles Held:

  • Administrative Assistant
  • Switchboard Operator/Emergency Services Assistant
  • Workforce Development Extern
  • Public Health Research Intern


  • Bachelor of Science
  • Associate of Science

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