Organized and dedicated human development and public health researcher with proven track record of providing exceptional customer service in fast-paced clinical environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Multi-Line Telephone Systems
Document and File Management
Basic Life Support (BLS) Trained and Certified
Adaptability
Cultural Awareness
HIPPA Educated
Trauma-Informed Approach
Crisis Prevention
Citrux Trained
Work History
10/2021 to Current
Administrative AssistantHealth Alliance Of Hudson Valley – Milford, PA,
Buzzes and greets individuals entering establishment, determines nature and purpose of visit, and directs them to reasonable location,
Transmits information or documents to clinical staff and members using computers, mail, or telephone.
Listens to and resolves member concerns and complaints.
Assists members with substance-abuse related emergencies.
Keeps updated record of staff and member whereabouts and availability throughout the night.
Performs wellness checks throughout the night for a total of three times over a span of eight hours.
Consistently assists program director, clinical staff, department head, and assigned supervisor with night-to-day and evening administrative operations.
Monitors a total of 34 cameras to ensure members and establishment property are safe and secure.
04/2022 to 07/2022
Switchboard Operator/Emergency Services AssistantHartgrove & Garfield Park Behavioral Hospital – City, STATE,
Performed patient intake, checked vital signs and reviewed medical history and medications.
Developed and maintained good rapport and cooperative working relationships with providers, staff and patients.
Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of patients or to receive instructions for further treatment.
Evaluated injured or ill persons to determine nature and extent of concerns.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Helped patients complete necessary medical forms and documentation.
Transcribed phone messages and relayed to appropriate personnel.
Managed multi-line phone system and pleasantly greeted patients.
Adhered to strict HIPAA guidelines to protect patient privacy.
Maintained current and accurate medical records for patients.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
01/2022 to 02/2022
Workforce Development ExternAnn & Robert H. Lurie Children's Hospital Of Chicago – City, STATE,
Developed and maintained cooperative working relationships with individuals and organizations interested in public health care.
Prepared and presented a public health project titled, The Association Between Covid-19 and Health Disparities Pre and Inter-Pandemic Amongst Latinx Adults in Belmont Cragin, which included CHNA reports, comparative data, and visual aids such as posters and data sets.
Collaborated with health specialists and a student group to determine community health needs, the availability of services, and to develop goals for meeting needs.
Facilitated panelist conversations for Lurie's annual S.N.O.W Fundraising/Networking workshop designed to promote the intellectual, social, and professional welfare of students and prospective Workforce Development externs.
04/2020 to 09/2020
Public Health Research InternRush Center Of Excellence (CEDHA) – City, STATE,
Participated in collaborative and multidisciplinary epidemiological research focused on understanding and eliminating racial disparities in the field of age-related consequences of HIV.
Analyzed collected annual cognitive and motor function data, psychosocial risk factors, comorbidities, and biospecimens in older adults with and without HIV
Compared annual data to existing data consisting of matched race, gender, and socioeconomic statuses from HIV-uninfected older adults.
Conducted an independent research project titled, The Association Between Neuroticism and Perceived Discrimination Among Black and White Senior Populations in Chicago.
Focused on aging and minority health using collected data from the Center of Excellence on Disparities in HIV and Aging (CEDHA)
Education
Expected in 10/2024
Bachelor of Science: Human Development And Public Health University of Illinois At Chicago - 100 Montgomery St. 10th Floor, GPA:
Expected in 12/2021
Associate of Science: Human Development And Family Studies Harold Washington Community College - 100 Montgomery St. 10th Floor, GPA:
Certifications
Rush University - Social/Behavioral Research - Record ID: 37182525
Lurie Children's Hospital - Good Clinical Practice (U.S. FDA Focus) for Biomedical Researchers - Record ID: 46473889
Lurie Children's Hospital - Human Subject Research for Social-Behavioral Researchers - Record ID: 46473888
Lurie Children's Hospital - Human Subject Research for Biomedical Researchers - Record ID: 46473887
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