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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dedicated Office Administrator with proven track record of providing exceptional customer service in fast-paced environment for 20+ years. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Outgoing and friendly, proud of a job well done, delivering excellence, in all endeavors including clerical support and public interaction. Excels in calendar management, scheduling and data entry. Skilled in QuickBooks, Word and Excel.

Skills
  • Administrative support
  • Customer service
  • QuickBooks
  • AP/AR proficiency
  • Inventory management
  • Records management
  • Customer accounts management
  • 10 key data entry
  • MS Office
  • Excel
  • Project management
  • Organizational skills
  • Accurate
  • General office equipment
Work History
05/2010 to 02/2020 Administrative Assistant /Accounting Associate Select Express & Logistics | Tualatin, OR,
  • Interacted with vendors, contractors and professional services personnel to receive orders, verify invoices and communicate instructions
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Leveraged Campground Master software and QuickBooks to create and maintain accurate customer account records, post payments
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Performed research to collect and record data for 700+ residents
  • Arranged rapid office equipment repair and maintenance with vendors
  • Provided administrative support to management as well as all departments / locations
  • Accurately prepared daily income reports and bank deposits
  • Executed record filing system to improve document organization and management
  • Covered for reservation department as needed
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process, always making sure to welcome them to the resort
  • Entered guest data using Campground Master software and updated information whenever patrons changed sites
  • Developed and updated spreadsheets and databases to track, analyze and report on various incomes and resident data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
07/2009 to 04/2010 Customer Service Representative Texas Health Resources | Grapevine, TX,
  • Recommended furniture styles, groups, and fabrics to customers, thoroughly explaining details
  • Received orders via phone, fax, email then promptly entered into system to ensure two week turn around met
  • Assisted customers with setting delivery appointments, shipping and special order requests
  • Promptly answered 50+ telephone calls daily to avoid on-hold wait times
  • Liaised with customers, management, sales team to better understand customer needs and recommend appropriate solutions
  • Fielded customer questions regarding available merchandise, sales, current prices, warranties, and upcoming company changes and events
  • Tracked customer interaction details and requests, documented problems and recorded solutions offered
  • Communicated with production management regarding back order availability, future inventory and special orders
  • Offered advice and assistance to customers, paying attention to special needs or wants
07/2006 to 07/2009 Medical Office Receptionist Kern County Superintendent Of Schools Office - Kcsos | Bakersfield, CA,
  • Completed skilled administrative work to support all office staff and operational requirements
  • Completed and filed financial documentation for accounting purposes
  • Maintained current and accurate medical records for over 300 patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Managed master calendar and scheduled appointments for provider based on optimal patient loads and clinician availability
  • Coordinated patient check-in, check-out and payments for billing
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Carefully transcribed phone messages and relayed to appropriate personnel in expedited manner
  • Adeptly managed multi-line phone system and pleasantly greeted all patients
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing cleanliness
  • Obtained payments from patients and scanned identification and insurance cards
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Completed medical records requests efficiently ensuring all authorizations were provided
  • Located and pulled medical records for patient appointments and incomplete charts
  • Completed clerical duties and tasks for clinic administration
  • Checked patient data including insurance, demographic and health history to keep information current
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes
02/2004 to 06/2006 Preschool Teacher Spring Garden Preschool | City, STATE,
  • Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff
  • Developed positive rapport with students of various and diverse backgrounds
  • Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments
  • Developed communicative relationships with students and parents to support learning
  • Used learning stations to incorporate colors, shapes and textures to help students develop communication skills, and build relationships
  • Fostered student curiosity and interest in learning through hands-on activities and field trips
  • Provided warm, supportive environment for developing academic, social and emotional growth
  • Maintained positive and professional classroom environment throughout school year
  • Escalated consistent problematic behavior problems to school officials and senior staff
Education
Expected in 2013 Mastering QuickBooks | QuickBooks Real World Training, Charleston, SC, GPA:
  • Received 14 CPE credits
Expected in High School Diploma | Greenback School, Greenback, TN, GPA:
Additional Information

Recently, my husband and I moved back to the Knoxville area after a few years away. We are extremely pleased to be back home! My husband's profession required that we move with some frequency and that is why I changed jobs so often during that time. This was difficult for me as I like stability and staying with work that I enjoy, demonstrated by my most recent position of nearly ten years. My husband is now retired and there will be no more moving. I am eager to hear from you soon.

Best regards,

Jessica Claire

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Resume Overview

School Attended

  • Real World Training
  • Greenback School

Job Titles Held:

  • Administrative Assistant /Accounting Associate
  • Customer Service Representative
  • Medical Office Receptionist
  • Preschool Teacher

Degrees

  • Mastering QuickBooks
  • High School Diploma

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