Meticulous administrative professional with over 15 years of experience in human resources and customer service seeking a Customer Service Director position. Prioritizes projects and multi-tasks effectively to achieve project goals. Serves as a one-stop shop for high-level client needs. Thrives on interacting with customers to hear issues, requirements and requests, and provides first-in-class customized solutions. Exceptional ability to identify trends through analysis of customer records, purchases, inquiries and complaints, and develop rapid adaptable solutions. Works effectively with cross-functional teams to ensure operational and service excellence.
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