Highly dedicated and detail-oriented recent college graduate with life sciences background, eager to apply project coordination, analytical and organizational skills in various environments. Decisive leader and creative problem solver with six years of healthcare experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Electronic Medical Records (EMR)
Microsoft Office Suite (Word, Excel, PowerPoint), Slack, and Internet Applications
Project planning, organization, and strong attention to details
Effective communication, teamwork and client relations skills
Strategic thinking and creative problem solving abilities
Adaptability and positive attitude
Experience
Administrative and Patient Care Coordinator, 06/2021 - Current Trinity Health Corporation – Oakbrook Terrace, IL,
Welcome and check in patients upon arrival in a fast-paced healthcare facility
Respond to phone calls and emails with professionalism
Demonstrate outstanding customer service and assist doctors in the resolution of the non-clinical aspects of patient complaints, concerns, and questions
Verify and maintain medical information according to HIPAA policy and procedures
Utilize dental management software with accuracy and efficiency to provide assistance to patients and healthcare professionals
Coordinate and schedule appointments with treatment plans
Prepare patient files in anticipation of procedures and transfers to other physicians or departments in accordance with company policies, healthcare regulations, and dental board standards
Manage coordination and planning of events, staff trainings, and business meetings between healthcare providers
Assist in the achievement of budgeted financial goals and sustainable business results by preparing financial treatment plans and collecting payments
Recruiting and Training Coordinator, 03/2021 - 11/2021 Delray Beach, Florida – Delray Beach, FL,
Promoted open positions across social networking platforms and public events by creating suitable advertising options
Evaluated recruiting procedures to determine whether they can be modified to maximize efficiency
Supervised and provided support to the recruitment and training committees
Reviewed applications, scheduled interviews and communicated all logistics to candidates as well as to the interview teams
Conducted interviews and identified qualified candidates through various recruiting and sourcing strategies
Assisted in the coordination and development of course curriculum by creating weekly lesson plans
Presented online lessons and provided hands-on training for all aspects of dental assisting
Supervised trainees’ proper use of tools and equipment in a clinical setting in order to prepare them for assisting healthcare providers and patients
Continually promoted trainees’ development and effective use of skills in areas such as critical thinking, communication, professionalism, and problem-solving
Dental Assistant, 04/2021 - 09/2021 Daniel Nam DDS – City, STATE,
Set up and sterilized the treatment rooms for preventative care procedures and surgeries following safety protocols
Greeted 15+ patients daily and prepared them for their treatments ensuring their comfort resulting in positive patient feedback
Monitored vitals and collected patients’ medical history adhering to clinical guidelines
Accurately completed laboratory forms, medical clearance requests, and maintained patient record
Assembled lab equipment and sterilized instruments following safety guidelines
Assisted dental professionals during procedures practicing four-handed dentistry techniques
Provided patients with postoperative instructions and educated them on the importance of good oral healthcare
Maintained sterile and positive environment optimizing patient comfort and safety
Enhanced professional growth by participating in continued education programs, conferences and workshops
Administrative Office Coordinator, 03/2017 - 07/2018 Community Education – City, STATE,
Created a profile using the website for 30+ students per day and registered them for various courses
Handled customer inquiries and complaints and suggested resources for problem resolution in order to regain trust and increase customer satisfaction
Organized students’ files and performed accounting duties using Microsoft Excel to ensure that my team can easily access the information if needed
Collaborated with the management team in creating, editing and updating the catalog every semester in order to provide students with a detailed description of our program such as registration process and available classes
Became the lead person to train new employees and ensure all team members are aware of their roles and responsibilities, contributing to a 15% increase in class registration
Completed and mailed an average of 150 bills, contracts, and checks weekly which helped the office to efficiently finish tasks in a timely manner
Education
Bachelor of Science: Biological Sciences , Expected in 06/2020 - University of California, Davis - Davis, CA, GPA:
Associate of Science: Biology, Expected in 05/2018 - College of San Mateo - San Mateo, CA GPA:
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