Experienced [Type] Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
Skills
MS Office
Work Planning and Prioritization
Information Confidentiality
Project Management
80 wpm Typing Speed
Team Building and Leadership
Attention to Detail
Training and Development
Confidentiality and Data Protection
Professional and Courteous
Computers and Technology
Multitasking and Time Management
Strong Organizational Skills
Report Preparation
Office Equipment Operation
Microsoft Office
Task Prioritization
Microsoft Office Suite
Document and File Management
Ease with Computers and Technology
Judgment and Decision Making
Appointment Coordination
Schedule Management
Multi-Line Telephone Systems
Reporting and Documentation
Travel Arrangements
Strategic Planning
Honest and Ethical
Employee Supervision
Presentation Creation
Decision Making
Problem-Solving
Executive Support
Personable and Approachable
Orientation and Training
Customer Service
Timesheet Processing
Experience
09/2020 to Current
Administration SpecialistZoom – TX, State,
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Facilitated communications by forwarding emails, transferring calls and filing documents.
Coordinated multiple schedules using online calendaring system.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
Prepared invoices and drafted memos for executives.
Delivered optimal administrative, customer service and case management support.
Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Took detailed notes in meetings and disseminated information afterward.
Coordinated meeting and work schedules for staff teams and executives.
Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Reviewed incoming reports, applications and memos to determine workplace priorities.
Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Compiled meeting agendas and supportive materials ahead of meetings.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
03/2006 to 09/2020
Administrative SecretaryCentral Michigan University – Mount Pleasant, MI,
Coordinated travel arrangements and completed expense reports for travel reimbursement.
Screened applicant resumes to coordinate both phone and in-person interviews.
Reconciled vendor statements, handling payment complaints or discrepancies.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Directed internal and external calls, emails and faxes to designated departments.
Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Filed and updated employee, customer and external partner contact information into company database.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Screened visitors and issued badges to maintain safety and security of premises.
Composed, edited and typed complex memos and reports with job-related software.
Handled incoming calls and directed callers to appropriate department or employee.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Coordinated catering services for various functions, including sales trainings and department meetings.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Produced and distributed memos, newsletters and other forms of communication.
Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
Received and routed incoming calls and correspondence to promote timely communication.
02/2002 to 03/2006
NAVTEP Case ManagerBeth Israel Deaconess Medical Center – Avon, MA,
Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
Uploaded, reviewed and tracked daily mail into case management system.
Prioritized calls, messages and email to smoothly manage case-related communications.
Conducted student recruitment through open houses and college fairs.
Evaluated student needs and developed educational plans, fostering academic progress.
Assisted students in completing appropriate forms for financial aid and financing processes.
Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Referred students to degree programs based on interests, aptitudes or educational assessments.
Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Monitored student attendance and grades in database to verify retention and progression.
Counseled students in career planning, job placement and academic goals.
02/1997 to 08/1997
Data Entry AssistantMagdalena Mountain Mail – City, STATE,
Contacted customers via phone or email to address data inquiries.
Transferred data from hard copies to digital databases, organizing information in new formats.
Proofread and edited documents to correct errors.
Adhered to strict data confidentiality policies to prevent information leakage.
Gathered and documented statistical information to generate reports.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Maintained database by entering new and updated customer and account information.
Scanned and stored files and records electronically to reduce paper files and secure data.
Received and distributed incoming mail, messages and packages to appropriate individuals.
Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Copied, scanned and filed documents to maintain office records.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Wrote, recorded and proofread business communications, documents and data.
Answered multi-line telephone system and routed calls to appropriate personnel.
Education and Training
Expected in 12/2023 to to
Bachelor of Arts: Business Administration Navajo Technical University - Crownpoint, NM GPA:
Expected in 05/2020 to to
Associate of Applied Science: Administration Specialist Navajo Technical University - Crownpoint, NM GPA:
Expected in 05/2018 to to
Certificate: Administration Specialist Navajo Technical University - Alamo, NM, GPA:
Expected in 05/1997 to to
High School Diploma: Alamo Navajo Community School - Alamo, ND, GPA:
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