Dynamic Bilingual Customer Service Representative with 10+ years experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Seasoned Social Media Manager with 5 years' success in creating on-brand marketing content for existing and new social media platforms. Accomplished in evaluating analytics and marketing campaign results to adjust strategies and achieve goals. Proficient in social media monitoring and management tools. Ready to take next step in a challenging role. Friendly Receptionist with 4-year background in office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
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