I am a reliable, enthusiastic professional with exceptional versatility gained from a wide array of management and technical skills in automotive service, parts and retail sales operations. I have a strong background in the automotive industry and I am open to expanding my industry knowledge and I welcome the challenge. I am seeking a position that offers personal growth and development while accomplishing my duties to the best of my abilities. Extensive knowledge and experience in Automotive dealership operations, along with a strong hands on approach to Customer Satisfaction Highly-focused and results-oriented in supporting deadline-driven operations Proven history of self-motivation and eagerness to take on new responsibilities Especially adept at optimizing the business process to save time and lower operating costs Strong emphasis on Customer Service, Technical and Operational training
Exceptional communication skills
Creative problem solver
Shipping and receiving professional
Heavy equipment operation
Administration/Human Resources, 06/2013 to 09/2014 Florida Air National Guard-Active Duty – Jacksonville, FL
Operations support, human resources, project management, vendor relations, contract administration recordkeeping, research and analysis.
Recorded time off requests and administered electronic timesheet tracking maintenance for onsite personnel, ensuring 100% accuracy.
Administering daily programs and developing innovative ways to increase efficiency in systems.
TS/SCI Security Clearance dated March 2010.
Received 100% on January 2014 Counterdrug Program Evaluation for Personnel and Administration.
Owner/Operator, 12/2011 to 10/2012 Snap-on Tool Franchisee – Orlando, FL
Own, operate and maintain tool truck and list of accounts in a profitable manner.
Responsible for the day to day operations which include, sales, cash handling, collections, marketing, appointments, purchasing, rec-eiving and delivery of tools/parts, inventory control, accounts receivable and payable.
Visit customers in a friendly, professional manner at scheduled time and route.
Perform maintenance on truck, tools and equip-ment as needed or required by accounts or manufacturer.
Conduct daily, weekly, monthly and annual inspections, inventory, and account reconciliation.
Command Post Controller, 12/2009 to 01/2012 Florida Air National Guard-Active Duty – Jacksonville, FL
Manage and perform Command and Control Operations, record, collect, process, and submit manual and automated data products.
Receive, analyze, decipher and take action on time critical alert orders and messages.
Effectively communicated with commanding officers, counter drug teams on a daily basis.
Developed reputation as an efficient high level analyst and exhibited a high level of accuracy.
Parts and Service Director, 08/2008 to 03/2009 Suzuki of Orlando – Orlando, FL
Daily operational control and accountability of facilities, operations and 34 personnel in a safe and goal orientated manner.
Handle customer complaints with product or personnel as needed.
Balance department statements and accounts for monthly reports.
Compile payroll, bonus and time card reports for weekly production.
Develop and review marketing options for new service/parts programs and customers.
Recruit, hire, reprimand, and terminate technical and non-technical personnel.
Proficient in ADP and Reynolds and Reynolds operating systems as well as in-depth knowledge of Suzuki warranty and dealer service and parts operations.
Customer Satisfaction Index in top 10% of District.
Vehicle and Vehicular Equipment Mechanic, 06/2002 to Current Florida Air National Guard – Jacksonville, FL
Determine the overall cosmetic and mechanical condition of vehicles or equipment and provide estimates for effective repairs.
Use test equipment, technical publications and web sites in maintaining or repairing vehicles to prescribed user/manufactures specifications.
Clean and detail vehicle and shop as needed.
Pick-up or delivery of parts and equipment to vendors, appointments and requestors as scheduled.
Maintain customer/vendor/fleet vehicle and operational files in multiple filing styles and mediums.
Additional duties include; 1st level Trainer for incoming Mechanics, Fleet Manager Alternate, Tool and Equipment Manager, Technical Reference Publication Manager.
Florida Air National Guard-Active Duty; Florida Counterdrug Program.
District Parts and Service Representative, 05/2000 to 08/2008 American Suzuki Motor Corporation – Brea, CA
Assist 31 Suzuki dealers in all areas of Fixed Operations, to include improving Customer Satisfaction Index, increasing Accessory Sales, targeting new Service Business, profitable Warranty Administration, and Technical Training.
Conduct monthly dealership process analysis and action plan implementation to positively affect customer retention and overall dealership profitability in fixed operations.
Multiple Customer Satisfaction and Part Sales Awards.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Built long-term customer relationships and advised customers on purchases and promotions.
Associate of Applied Science: Current American Military University - Emergency Management and Supply Chain; Online Studies, currently enrolled with estimated fall 2016 graduation.
Automotive Technology Management, Pennsylvania College of Technology - Williamsport, PA.
Automotive Technology Management
Completed Advanced Customer Service training
Coursework in Accounting, Finance and Statistics
Automotive Technology, Monroe Community College - Henrietta, NY. Automotive Technology