Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
|Schedule management Email Travel administration Filing Problem resolution Internet Research Self-starter Letters and Memos Deadline-oriented Organizational Skills Microsoft Office Scheduling Spreadsheet development Spreadsheets Report analysis Telephone Skills QuickBooks Time Management Inventory systems Customer Service Data Collection Data Entry Microsoft Excel Typing Account Management Collections Core Accomplishments Research Investigated and analyzed client complaints to identify and resolve issues. Administration Answered multiple phone lines, transferred calls to corresponding departments, filed customer records and billed accordingly. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for upcoming projects. Assisted owner with purchases and paperwork. Reviewed all reports bing sent to the accountant. Created spreadsheets for all sales. Supervised office with up to 8 employees.|
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