admin end user computing resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
To obtain a fulltime position as a Fulfillment and Delivery Analyst where my diverse business and technical skills can contribute to the success, productivity, and growth of Schneider National, Inc.
  • Active Directory  
  • Windows 10, Windows 7, Windows Vista, and Windows XP
  • Administration of Office 365, Microsoft Exchange Server 2003 & 2008, 
  • Printer Management
  • Document management
  • Database servers
  • Printers web content management
  • Customer needs assessment
  • Strong collaborative skills
  • Technical help desk experience
  • Project management
Technical Skills
ITIL Foundations Certified 2 Present
Agile New 1 Present
2016 Customer Service Award
2014 to Current
Admin, End User Computing Schneider City, STATE,
  • 2nd level troubleshooting for Desktop and Collaboration teams
  • Oversee of training of contractors that support Desktop and Collaboration Teams
  • Created and improved documentation for end user support as well as client usage.
  • Rolled out new Konica MFD printers
  • Maintained printer install and documentation pages.
  • Administered Exchange email groups/mailboxes as well as administering access.
01/2013 to 2014
Fulfillment and Delivery Analyst TEKsystems Schneider National, Inc City, STATE,
  • Resolve level 2 escalated tickets for desktop support.
  • Assist in implementing Windows 7 Operating system.
  • Document and update technical resolutions for resolving computer related issues.
  • Fulfill requests submitted through service requests for help, mailbox requests, and more.
  • Troubleshoot hardware ranging from network, computer, virtual machines, printers, and more.
  • Work different IT areas to resolve software related incidents and resolutions for ongoing issues.
01/2011 to 01/2013
Technology Service Representative TEKsystems Thrivent Financial Services For Lutherans City, STATE,
  • Brought into the company for the corporate release and implementation of Microsoft Outlook.
  • Assisted in the integration of Windows 7 PC's.
  • Trouble shooting technical issues over phone and remotely following the solution to completion.
  • Correlate with various areas to resolve incidents as well as detect major incidents.
Education and Training
Expected in 9/2012
: Information Security
American InterContinental University - Hoffman Estates, IL
Graduated Summa Cum Laude
Expected in 7/2010
Associate of Arts: Business Administration Information Systems
American InterContinental University - Hoffman Estates, IL
4.0 GPA

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Resume Overview

School Attended

  • American InterContinental University
  • American InterContinental University

Job Titles Held:

  • Admin, End User Computing
  • Fulfillment and Delivery Analyst
  • Technology Service Representative TEKsystems


  • Associate of Arts

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