Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
TX Property & Casualty Adjuster
Auto Insurance: Liability, Arbitration, Facts of Loss, Subrogation, Total Loss, Pro-Rata, CCC, Copart
Customer Service: face to face and telephone etiquette trained
Data entry: ten key by touch 10,000 kph, alpha numeric, Type 45 wpm
Computer Programs: Microsoft Word, PowerPoint, Excel, Quick Books, Windows XP, DOS, Internet, Email (advanced skills)
Communication: Problem Solving, Troubleshooting, Peer Mediation, Accounting
Strong interpersonal and communication skills
Received recognition award for collecting $36,000 for a difficult account.
Adjuster September 2014 to CurrentFred Loya Insurance - San Antonio, TXKept up-to-date on changes in regulations for deductibles and collections. Reviewed data to verify the validity of claims. Closed an average of 300 cases per quarter.
Guard October 2008 to September 2014Diamond Group/FJC Security Services INC - San Antonio, TX Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Continuously monitored security cameras and fire, building and alarm systems. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Responded quickly to medical emergencies, bomb threats and fire alarms.
guard April 2005 to May 2008Rees Contract Services, Inc - Kansas City, Missouri Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Bachelor of Science : Business Management and Organizational Behavior, January 2002University of Missouri St. LouisBusiness Management and Organizational Behavior
ten key by touch, Accounting, alpha, Arbitration, Customer Service, Data entry, DOS, Email, Insurance, Mediation, Excel, PowerPoint, Windows XP, Microsoft Word, Problem Solving, Quick Books, telephone etiquette, Troubleshooting, Type 45 wpm