Add Move And Change Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I have worked enthusiastically in customer service/sales/customer relations field for over a decade. I am well spoken with good phone etiquette, articulate in writing, strong in verbal communication, and an avid multitasker.

I am motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

I am able to offer flexible schedule to work peak seasonal hours, overtime hours, and contribute time during company urgencies.

I am also able to set up home office to work remotely round the clock, or come into office physically. The flexibilities allow me to sustain good attendance, and strongly secure long term employment with the company.

  • Customer Relations
  • Call Response and Transfer
  • Cooperative Attitude
  • Complaint Resolution
  • Problem Solving
  • Detail-Oriented
  • Reliable and Responsible
  • Feedback Acceptance
  • Work Task Prioritization
  • Service Minded
  • Basic Mathematics
  • Creative Thinking
  • Data Analysis
  • Team Leadership
  • Account Invoicing
  • Relationship Building
  • Microsoft Office
  • Analytical Thinking
  • Adaptable and Flexible
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Customer Account Management
  • Understanding Customer Needs
  • Sales Quota Achievement
  • Computer Proficiency
  • Administrative and Office Support
  • Patient and Empathetic
  • Strong Analytical and Problem Solving Skills
  • Multi-Line Phone Systems
  • Business Development
  • Call Volume and Quality Metrics
  • Database Management
  • LiveChat Messaging
  • Document and Records Management
  • Time Management
  • Inbound and Outbound Calling
  • Phone etiquette
  • Salesforce
  • Social Work
  • Clerical Experienc
Work History
Add Move and Change Agent, 02/2000 to 11/2004
Champion Home Builders Lindsay, CA,
  • Learned HP job titles and HP positions and provided backup at key times.
  • Kept track of HP employees who moved from one location to another, and entered required data into the database, updated old data to reflect new location.
  • Kept track of HP employees who were new hires, and entered required data into the database.
  • Removed employee data of terminated employees from database, and updated with information of terminated employee replacement.
  • Performed clerical and administrative duties set by supervisors. i.e. typing, filing, documenting, emailing, and organizing software and hard copies.
  • Communicated with supervisors verbally and through writing after each project was completed.
  • Proofread each Add Move and Change form after completion to detect and eliminate errors.
Customer Service Representative, 01/1997 to 12/2001
MBNA America City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding credit card rates, fees, benefits, rewards.
  • Regularly maintained high marks in employee performance on each call, recorded representative and client conversation.
  • Responded to customer requests, complaints, queries with proper phone etiquette, active listening, analytical skills, and investigative efficiency.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls in multiple phone lines.

  • Offered advice and assistance to customers, paying attention to special needs or wants.
Summer Computer Camp Counsellor , 01/1998 to 08/2000
Ace Computer Camp City, STATE,
  • Implemented camp activities fostering physical, social and emotional growth.
  • Compiled computerized data on campers' medication and health needs.
  • Counseled individuals on self-discipline and personal accountability.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Designed customized client programs to meet individual fitness needs.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Developed and implemented safety training programs for staff and community.
  • .Communicated verbally and in writing with parents of potential camp students.
  • During winter, entered data of registered camp students into the database from indoor home office.
  • Filed student data, submitted paperwork, and organized student information into soft and hard folders at main office.
  • Made phone call to parents of previous campers to survey their camp experiences.
  • Registered previous and new students for upcoming summer camp programs.
Associate of Science: Business Administration, Expected in 12/2012
Georgia Perimeter College - Decatur, GA

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Resume Overview

School Attended
  • Georgia Perimeter College
Job Titles Held:
  • Add Move and Change Agent
  • Customer Service Representative
  • Summer Computer Camp Counsellor
  • Associate of Science