Vast 14 year experience in customer service, activities and entertainment of 4 and 5 star resorts in Quintana Roo, Mexico; in both operative and management positions. Dedicated to providing excellent customer service, making operational and procedural improvements and effectively motivating associates through continual guidance, direction, development and coaching. Friendly and impeccable in appearance with can-do attitude and willingness to help at all times.
760 room 4 star All Inclusive Family resort.
Managed a team of 31 pax.
Created department operative manual under ISO 9001:2008 standards.
Effective use of resources resulted in a 33% budget increase.
Raised guest satisfaction index over 6 percentage points.
1200 room 5 star All Inclusive Adults Only Resort.
Consistently earned monthly productivity awards for customer service for vacation club owners.
Completed a 3 month training program in general resort operations.
Successfully completed a renovation project of 45 presidential suites for an 800 room Hewlett Packard convention group.
Left for managing job opportunity.
240 room 5 Diamond All Inclusive Adults Only Resort.
Managed operations and direct Concierge Service of a 24 room Villa.
AAA and Leading Hotels of the World standards.
Left for better job opportunity.
760 room 4 star All Inclusive Family Resort.
Effectively managed times and activities of a team of 40 pax.
Directly supervised a staff of 15 pax.
Effectively multi-tasking of supervision, dancing and show hosting.
Left to obtain customer service experience.
310 room 4 star All Inclusive Family resort on Cozumel Island.
Promoted from Entertainer type "C" to "A" within the first year.
Lead dancer and temporary Dance Team Captain by the 3rd year.
Left for better job opportunity on the mainland.
Official Certificate in process.
6 month course sponsored by current employer.
4 year program for international relations & commerce.
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