To obtain a position in which I can demonstrate my organizational, analytical, technical, and communication skills, while also having the opportunity to gain work experience that will help me to become an exemplary employee within any organization.
Microsoft Office Suite including, Word, PowerPoint, and Excel
Correctly handling confidential information
Use effective communication tools to accomplish tasks
Strong problem solving aptitude
Adheres to customer service procedures
Active Member, 01/2015
to Current Alpha Phi Omega - National Service Fraternity – Tucson,
Committee head of the organization's publicity department.
Family Head within the fraternity which entailed organizing family events, utilizing treasury funds to produce events as well.
Involved in the fraternity's rush committees and in charge of recruiting new brothers.
Volunteered in community service projects around the Tucson area.
Organized collaborative projects with nonprofit organizations (Southern Arizona Aids Foundation, Crisis Nursery of Phoenix, Tucson Village Farms).
Participated in Day of Service, an effort by the whole fraternity to volunteer all over the Tucson community at designated stations.
Residential Contract Plumber, 07/2015
to Current Brewer Enterprises Inc – Phoenix,
Professional and expert installation of plumbing systems in new residential areas.
Systems include water distribution systems, drainage, waste and vent systems.
Offering every conceivable solution to plumbing construction and service concerns.
Provided an elevated customer experience to generate a loyal clientèle.
Student Employee, 01/2015
to 03/2016 University of Arizona – Tucson,
Responsible for running the kitchen in various restaurants in the Arizona Student Unions.
Assisted in the Residence Life department, guiding parents and students through the move in process in the dormitories.
Responsible for ensuring safety of minors during their stay in a dormitory over the summer for various conferences.
Handled confidential information through email and Microsoft office products.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Account Manager, 05/2014
to 01/2015 Discover Financial Services – Phoenix,
Entrusted to handle and process information of high privacy in the student loan department.
Responsible for facilitating the loan application process for clients in a timely and efficient manner.
Guiding customers through their financial loan choices while maintaining Discover Financials' strong commitment to quality customer service.
Effectively managed a high-volume of inbound and outbound customer calls.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Bachelor of Arts: History Major, Communications Minor,
Current University of Arizona - Tucson,
Emphasis in Communication Studies
Coursework includes: Speech and Communication, Advanced Public Speaking, Argumentation, Organizational Communication
General Education Credits: General,
2014 Paradise Valley Community College - Phoenix,
High School Diploma: 2012 Greenway High School - Phoenix,