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Acting Project Supervisor Resume Example

Resume Score: 80%

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Skills
  • Dependable
  • Leadership skills
  • Knowledge of SAP software
  • Materials delivery scheduling
  • Goal establishment
  • Safety processes and procedures
  • Progress tracking
  • Project management
  • Engineering assistance
  • People skills
  • Team management
  • Coordination
  • MS Office
Education and Training
05/2001Associate of Applied Science: Business AdministrationNorthland Pioneer CollegeCity, State
03/2018Bachelor of Arts: Criminal JusticeUniversity Of PhoenixCity
ACTING PROJECT SUPERVISOR
Summary

Hardworking and reliable Project Supervisor with strong ability in planning, monitoring and delegating. Offering initiative productivity and performance. Highly organized, proactive and punctual with team-oriented mentality.

Experience
Company Name - Acting Project Supervisor City, State02/2021 - Current
  • Inspired team members by fostering positive environment and boosting employee confidence.
  • Met project benchmarks while reducing costs through introduction of enhanced implementation strategies.
  • Increased process improvement initiatives and performed troubleshooting to boost functionality and workflow.
  • Maintained high safety standards by following all regulations outlined by company, OSHA and EPA.
  • Update clients on all project milestones.
  • Produced written correspondence for customers.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Trained employees in safety processes and procedures to comply with corporate rules.
  • Collaborated closely with NTUA Field Superintendent and Electric Line Foreman to identify manpower, equipment and resource needs for field projects.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
Company Name - Customer Care AgentCity, State01/2002 - 02/2021
  • Embraced challenges over the years with clientele and followed through with many projects to the end.
  • Adapted to changes and became proactive with every new situation that I've encountered.
  • Studied and taken courses related to the Criminal Justice. I wanted to follow with Law School.
  • I have 19 years of experience in administrative duties and customer service.
  • Knowledge with technology equipment such as: Computers, 10 Key Calculators, Xerox/Scanner Machine.
  • Knowledge with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP, Paymentus, ARC FRM Silverlight, Google Earth, Shoretel.
  • Over 5 years of experience in advising and leading fellow employees
  • Provided detailed monthly departmental reports and updates to management.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Guided customers regarding account issues and reported feedback to management team.
  • Completed diverse tasks on daily basis to serve customer needs, including processing their request for utilities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Company Name - Acting Customer Service SupervisorCity, State02/2018 - 04/2019
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Revised department schedules to maximize coverage during peak hours.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Managed daily operations and processes, including invoicing, disconnection reports and new requests for utilities.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Supervised four Customer Service personnel.
  • Coordinated work of four employees by offering clear direction and motivational leadership.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Supervised 45 customer service calls per week to track support issues and improve operating procedures.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
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Resume Overview

School Attended

  • Northland Pioneer College
  • University Of Phoenix

Job Titles Held:

  • Acting Project Supervisor
  • Customer Care Agent
  • Acting Customer Service Supervisor

Degrees

  • Associate of Applied Science : Business Administration
    Bachelor of Arts : Criminal Justice

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