Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Skills
Relationship building and management
Business development and planning
Marketing strategy
Sales quota achievement
Work History
01/2020 to Current
Accounts ExecutiveVistra – Malta, MT,
Leveraged proven sales methods to increase revenue and surpass sales objectives.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Documented client interactions, sales and pitches delivered in CRM system.
Contacted customers and prospects to generate new business to achieve company growth goals.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Managed over 100 accounts and product installations to increase sales volume
Implemented marketing strategies which resulted in 10% growth of customer base
10/2018 to 10/2021
Care ManagerCenterlight Health System – New York City, NY,
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
Scheduled and attended meetings with clients and prospective clients as requested.
Arranged transportation and documented details of discharge transition plans.
Referred families to shelters, legal resources and educational programs.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Maintained up-to-date knowledge of Medicare regulations and performed competitor analysis.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Evaluated patient histories, complaints and current symptoms.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Direct day-to-day case management and operational functions for 114-bed facility.
01/2017 to 11/2018
Director of Community RelationsAvalon Health Care Group – Tacoma, WA,
Identified and cultivated strategic community relationships and executed events with area organizations.
Worked closely with marketing management to develop and execute community relations activities.
Authored fresh and engaging press releases and prepared complete press kits.
Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
Oversaw social media presence and aligned posts to include branding and trending ideas.
Reviewed marketing materials and documents for brand accuracy and trending design.
Managed editorial calendars and rescheduled PR events and meetings.
Cultivated strong corporate image and identity with clear branding.
Worked flexible hours; night, weekend, and holiday shifts.
Started program and marketing from ground up.
Maintained all inquiries into data base and followed up with wait list.
Exceeded budgeted numbers for move ins growing business from 0 to over 40 residents within 6 months.
Directed promotional approaches for opening new community.
06/2010 to 01/2017
Marketing DirectorF45 Training – Austin, TX,
Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base.
Directed department of three marketing managers and performed yearly evaluations.
Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies.
Initiated weekly sessions with sales team leaders to brainstorm new ideas.
Analyzed market trends and competitive landscape to understand opportunities and potential value.
Partnered with Regional Sales Directors and Account Managers on communications directive for sales teams.
Devised marketing plans using digital strategies, print advertising and word of mouth tactics.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Kept all campaigns and marketing collateral in line with branding and focused on target consumers.
Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Cultivated and maintained strategic alliances with key partners and vendors.
Analyzed sales and marketing data for improved strategies.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Managed accounts to retain existing relationships and grow share of business.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed three employees while maintaining own territory .
Grew business over 10% first year.
Education
Expected in
High School Diploma: North Allegheny High School - Wexford, PA GPA:
Expected in
Bachelor of Arts: Communications LaRoche University - Pittsburgh, PA, GPA:
Expected in
Master of Arts: Exceptional Education, Reading And Literacy Kaplan University - Davenport, Iowa, GPA:
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