Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Promoted to Executive Director after twelve months of employment, Convinced a previous client to return to the company obtaining increased revenue for the company, Increased office organization by developing more efficient filing system, and customer database protocols, Coordinated all department functions for team of 3+ employees.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Received merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Answered multiple phone lines, transferred calls to corresponding departmentsCustomer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Assisted with payroll preparation and entered data into cumulative payroll document.
Verified details of transactions, including funds received and total account balances.Suggested process improvements to secure prompt and regular receipts for the organization.Coded the general ledger and processed vendor invoice payments.Coordinated approval processes of all accounts payable invoices.Researched and resolved billing and invoice problems.Balanced batch summary reports for verification and approval.Executed accounts receivable reporting enhancements and reconciliation procedures.Prepared financial and regulatory reports required by laws, regulations or boards of directors.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Standardized department filing system to increase efficiency.Improved communication efficiency as primary liaison between departments, clients and vendors.
Primary Decision Maker, Incorporated New Business, Developed company retention plan of existing clients, Market new customers, New Hire, Managed receptionist area, including greeting visitors, responding to telephone and in-person requests for.information, Designed electronic file systems and maintained electronic and paper files, Handled all media and public.
relations inquiries, faxed reports and scanned documents.
Properly created agreements and contracts, Created invoices, A/P and A/R, Disbursed payroll checks, I9's, W2, QuickBooks, Payroll tax,Eliminated outdated records by sending the records to be scanned.Created monthly reports for records, closed terminated records and completed chart audits.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Processed confidential tax form information.Identified and resolved system and account issues.Developed and created a more effective filing system to accelerate paperwork processing.Assisted with payroll preparation and entered data into cumulative payroll document.Verified that information in the computer system was up-to-date and accurate.Handled all media and public relations inquiries.Served as central point of contact for all outside vendors needing to gain access to the building.Properly routed agreements, contracts and invoices through the signature process.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.
Scheduled Board of Directors meetings and assisted with meeting materials and agendas.Collaborated with other administrative team members, human resources and the finance department on special projects and events.Provided logistical support to visiting executives in coordination with other Executive Assistants.Handled and distributed all incoming and outgoing mail.Wrote and distributed meeting minutes to appropriate individuals.Open, read, and wrote answers to routine letters.Served as a liaison between company president and clients regarding client accounts and new business.Verified that information in the computer system was up-to-date and accurate.Eliminated outdated records by sending the records to be scanned.Updated departmental standard operating procedures and database to accurately reflect the current practices.Processed confidential tax form information.
10 key, Accounting, AP/AR, AP, A/P, Schedule Appointments, Auditing, Bank Reconciliations, Bookkeeping, Calculator, Strong interpersonal skills, Oral, Conferences, Contracts, Customer service, Dictation, Email, Event Planning, Expense reports, Fax,Invoicing, Mailing, Meeting planning, Excel, Microsoft Office, Office, Outlook, Word, Process Payroll, Personnel Policies, Project Management, Public Relations, QuickBooks, Receptionist, Scanning, Self-starter, Spreadsheets, Payroll Tax, Answer Phones, Travel Arrangements, Typing, Written Communication
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: