Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Data entry
  • Customer relations
  • Invoicing and billing
  • Senior leadership support
  • Microsoft Office
  • Expense reporting
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Billing
02/2020 to Current
Accounting Finance Specialist Farmers Insurance Group Carrollton, TX,
  • Reconciled all expenses and accounts, including company credit cards and expense accounts.
  • Calculated and determined accurate monthly revenues by reconciling and reviewing operations databases and accounting system records.
  • Evaluated financial statements and computed ratios to determine performance of different operational divisions.
  • Evaluated expense reports for accuracy and adherence to company policies.
  • Balanced reports and batch summaries to submit for approval.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Supported efficient accounting operations with high-quality administrative support.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Monitored open accounts and pursued payments to control account balances.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Coordinated timely payments from vendors, clients and account holders.
  • Coded invoices and other records to maintain organized and accurate records.
  • Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
  • Collaborated internally with team members and employees across multiple departments and accounting to ensure consistent circulation and billing data.
  • Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
08/2016 to 02/2020
Accounting Manager/HR Administrator Texas Roadhouse Holdings Llc Waterbury, CT,
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Organized financial information and modeled data for trend forecasting.
  • Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
  • Delivered actionable recommendations to enhance strategic direction and day-to-day accounting operations.
  • Developed budgets, prepared forecasts and monitored financial deadlines.
  • Supervised team of ten technicians and office staff for the company, training employees on best practices and cultivating strong work policies.
  • Reviewed and approved contracts, expenditures and purchase orders.
  • Planned, directed and monitored regulatory operations, tax reporting and audit compliance.
  • Managed all payroll processing and changes for fifteen employees.
  • Oversaw cash flow, controlled costs and financial matters.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Handled employee conflicts efficiently while following all company procedures.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Completed reports and employment forms such as I-9 and W-4.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Provided insight regarding job duties to optimize productivity.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
06/2013 to 07/2016
Life Insurance Specialist EMSI City, STATE,
  • Communicated with clients to understand needs and identify best policies for each case.
  • Created documents comparing all offered products and prices to improve agents with the ability to quickly prepare quotes.
  • Exceeded company sales goals for new policies.
  • Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
  • Upsold products to policyholders and potential new clients.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Cultivated professional relations to establish long-term profitable partnerships.
  • Diminished project lags by effectively training employees on best practices and protocols.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
06/2012 to 08/2014
Server Casa Ole City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customers' payments and provided receipts.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in 06/2012
High School Diploma:
Moody High School - Moody, TX,

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