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Accountability Partner Business Coach resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Client-focused Social Services Director with background in managing social work programs and highly educated in laws relating to welfare and crisis intervention. Determined employee with 28 years of experience leading highly effective and talented teams. Maintains composure, diplomacy and efficiency in all situations.

Skills
  • Program Performance Assessment
  • Agency Service Requirements
  • Assessment Administration and Evaluation
  • Contract Development and Management
  • Conflict Resolution
  • Team Management
  • Community Outreach Expert
  • Training Program Development
  • Questioning Techniques
  • Advocacy
  • Program Monitoring and Tracking
  • Time Management and Organization
Education
Capella University Minneapolis, MN, Expected in 06/2006 Master of Science : Human Services - GPA :

This was a dual degree with a concentration in Social Work and Community Services

Methodist College Fayetteville, NC, Expected in 12/1999 Bachelor of Arts : Criminal Justice / Sociology - GPA :
Certifications
  • Confidence Coach // Transformational Life Coaching Academy (2021)
  • NLP Master Practitioner // Graham Nicholls' The Priority Academy (2020)
  • Transformation Life Coach // Transformational Life Coaching Academy (2019)
  • Human Behavior Analyst in DISC Method // The John Maxwell Team and People Skills (2018)
  • Empowered Living // Paul Martinelli's Empowered Living Community (2018)
  • Certified Speaker, Trainer, and Coach through the John Maxwell LeadershipTeam (2017)
Work History
Orbit Investments - Accountability Partner / Business Coach
City, STATE, 02/2022 - 07/2022

As an Accountability Partner/Business Coach, I was primarily responsible for overseeing the training needs of students learning how to flip land.

• Troubleshot, brainstormed, and collaborated with fellow coaches on ways to make coaching more impactful for clients.

• Helped 23 assigned students with challenges of starting a new business.

• Obtaining referrals through existing students, social media, and personal connections.

Mitchell Leadership Services & Consulting, INC. - Business Owner/Operator
City, STATE, 02/2018 - 12/2021

As a self-employed entrepreneur, my duties were diverse but included sales management, marketing strategy development, and implementation, social media management, public relations, advertising oversight, and client relations.

  • Advised C-Suite Executives on new methods to improve business results, understand team strengths, and overcome barriers to growth.
  • Coached over 500 clients (group and one-on-one coaching) through effective coping mechanisms when dealing with traumatic life issues, anxiety, lack of motivation, and stress.
  • Developed handbooks to help teams navigate company culture and established channels of communication between employees and management.
  • Guided clients through various mindset training techniques consisting of meditation, journaling, goal setting, affirmations, incantations, and weekly exercises customized to client's needs.
  • Provided one-on-one coaching to help 95 business owners increase their confidence and accountability.
  • Spoke on over 50 stages (virtual and in-person) about Transforming Fear into Action.
  • Identified trends and opportunities for broader learning and development solutions.
  • Fostered culture of learning by designing Leader-Led Development initiatives.
  • Consulted with individuals, leaders and HR on creating learning and development plans to close performance gaps.
  • Assisted in setting and measuring KPIs for manager and leadership development programs.
  • Conducted multiple leadership style assessments to increase communication within teams.
  • Facilitated Master Mind groups to help develop individuals and businesses reach the next level.
Army Community Service - Civil Servant/Division Chief
City, STATE, 06/2014 - 02/2018

As a civil servant with the federal government, I oversaw the largest social service agency the Army offered to Soldiers and their families.

  • Managed a budget of $7 million and a team of 22 employees within a service-based company, ensuring efficient workflow and consistent quality of work, while maintaining strong client relations and effective communication.
  • Prepared presentations for the board of directors that analyzed performance metrics and identified areas where operational improvements could be made to increase profits and morale.
  • Successfully used coaching skills to resolve inter-office conflicts, increase morale, and improve relations within other departments.
  • Cultivated business relationships with industry leaders to identify new opportunities for growth.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Presented talks at community groups to promote organizational mission and programs.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
Army Community Service - Civil Servant / Family Advocacy Program Manager
City, STATE, 09/2006 - 06/2008
  • Held full professional and technical responsibility for program management including program planning, budget projection and execution, marketing, and accountability for overall program effectiveness and quality of services provided
  • Provided specialized knowledge and guidance to installation commands in implementation, management, and evaluation of the Family Advocacy and other Army Community Service programs by serving as the focal point for family policies and practices
  • Established outside social agency communication and exercised in-depth knowledge of all program areas to facilitate effective and responsive service delivery
  • Measured program performance objectives, customer satisfaction, and personnel utilization cost and limitations
  • Coordinated delivery of extensive internal and community training programs as they related to organizational objectives
  • Developed and monitored life skills planning curriculum.
Additional Information

ADDITIONAL WORK EXPERIENCE

  • State of Arizona // Adult Protective Services // Human Service Specialist (06/2021 > present)
  • Instacart // In-Store Shopper (01/2020 > 08/2020)
  • U.S. Federal Government // Strategic Planner (11/2018 > 04/2019)
  • State of Alaska // Office of Children's Services // Investigator (04/2018 > 11/2018)
  • U.S. Federal Government // Army Community Service Division Chief (01/2012-06/2014)
  • Serco, Inc. // Coordinator (04/2005 > 09/2006)
  • Claire Advocacy Services // Independent Contractor for Federal the Government (04/2004 > 04/2005)
  • Fairbanks Youth Facility // Youth Corrections Counselor (02/2001 > 03/2003)
  • Desserts First Bakery & Café // Co-Owner (01/2002 > 02/2004)
  • Cumberland County Guardian Ad Litem Program // Volunteer Program Supervisor (09/1996 > 05/2000)


I am also an International Speaker and co-author of two books. I am passionate about helping individuals change the perception they have of themselves, by teaching them to change the way they speak to themselves and regain the confidence they were born with.

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Resume Overview

School Attended

  • Capella University
  • Methodist College

Job Titles Held:

  • Accountability Partner / Business Coach
  • Business Owner/Operator
  • Civil Servant/Division Chief
  • Civil Servant / Family Advocacy Program Manager

Degrees

  • Master of Science
  • Bachelor of Arts

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