Account Support Coordinator resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Multi-talented support coordinator with over 5 years of successful experience in administrative assistance and customer service. Recognized consistently for performance excellence and creative contributions to the success of the entire team. Strengths in database analysis and workplace dynamics backed by training in organizational psychology and change management.
Skills
Spreadsheet management (Excel, Google Docs, etc.)
Database administration
HRIS knowledge
Presentation and digital media design (PowerPoint, Canva, Google Slides, etc.)
Social media marketing
Expense reporting
Calendar management and appointment scheduling
Project management, planning and development skills
Organizational development and knowledge of change management processes
Teamwork/ Collaboration
Work History
Account Support Coordinator, 11/2016 to Current Orthocarolina – Belmont, NC,
Support a group of 15-20 staff members at any given time.
Created graphics and informational materials that would be easily accessible in an effort to provide needed information at no cost to low income accounts.
Developed, updated and maintained database of existing and potential accounts in Salesforce.
Increased customer satisfaction and repeat donations through relentless pursuit of resolutions to problems arising from the need for cancer informational materials, protecting company reputation, loyal client base and improving process efficiency.
Created and recommended the use of an order form that listed all available informational items, which is now used region-wide.
Produced detailed and relevant reports using Excel tools for use in determining levels of patient support and finding and researching new donor relationships.
Metered letters and packages using online UPS platform and calculated costs based on classification, weight and destination to send material requests to accounts in a cost-efficient manner.
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Established positive working relationships with organizationally-funded researchers through regular communication and effective anticipation of needs.
Determined requirements for ongoing projects and organized details for staff use, including presentation design and materials, assembling products for events and providing administrative support when needed.
Administrative Assistant, 09/2015 to 11/2016 Ridout Lumber Company – Benton, AR,
Scheduled office meetings and client appointments for a team of two seamstresses.
Supported business owners through personal document management and creation of office forms, calendar organization and preparation for meetings, assisted in payroll and other HR functions, organization of office space, and maintaining professional correspondence with customers through phone and email.
Created new efficiency process in which phone calls, and the information gathered from them, were put into a cloud-based database for record-keeping purposes.
Maximized smooth office operations by minimizing room for error in detailing of each customer's unique alterations; daily appointments increased by 30%.
Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting guests.
Developed a sign-in procedure so that all staff might call each guest by name, producing a friendly atmosphere in which each guest feels important and acknowledged.
Welcomed visitors to office, communicated arrival to team and managed visit expectations of customers by accommodating the emotional needs of the bride and her family.
Created informative and entertaining posts for client's Facebook and Instagram pages, with pictures depicting custom alterations work to showcase the talent and creativity of staff.
Maintained accurate and current customer account data with manual forms processing, digital information updates and payment processing.
Administrative Assistant, 05/2014 to 08/2014 Ridout Lumber Company – Conway, AR,
Scheduled office meetings and client appointments for team of 12 customer care specialists and managers.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions when stocking break room and preparing meeting spaces.
Developed and updated spreadsheets and databases to track, analyze and report on production and sales data each morning for logistics managers.
Monitored divisional executive's work calendar and scheduled appointments, meetings and travel.
Case Management Intern, 01/2014 to 04/2014 ST. JOSEPH'S REGIONAL CANCER CENTER – City, STATE,
Collaborated on program operations with social worker, including offering feedback from patients and improvement recommendations.
Educated potential patients on available services available and assisted social workers with consults with new patients.
Developed new distress tool used to assess state of need among new patients with the use of extensive research.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele by maintaining frequent contact with drug companies and foundations in regards to patient assistance applications, in order to advise patients on specific assistance programs that would best suit their needs.
Education
MS: Industrial And Organizational Psychology, Expected in 11/2019 Southern New Hampshire University - Manchester, NH, GPA:
Graduated with 3.9/4.00 GPA
Thesis: Psychological Ramifications of Cancer in Adolescents and Young Adults.
BS: Sociology, Expected in 05/2014 TEXAS A&M UNIVERSITY - College Station, TX GPA:
Received Chickasaw Nation Scholarship.
Member of Omega Phi Alpha National Service Sorority and elected as Public Relations Chair for Omega Phi Alpha in 2013.
Minored in Psychology.
Accomplishments
Was part of the team that designed and created the first adolescent and young adult cancer wing in North Texas at Baylor All Saints in Fort Worth.
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