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Account Support Coordinator Resume Example

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ACCOUNT SUPPORT COORDINATOR
Professional Summary
  • Multi-talented support coordinator with over 5 years of successful experience in administrative assistance and customer service. Recognized consistently for performance excellence and creative contributions to the success of the entire team. Strengths in database analysis and workplace dynamics backed by training in organizational psychology and change management.
Skills
  • Spreadsheet management (Excel, Google Docs, etc.)
  • Database administration
  • HRIS knowledge
  • Presentation and digital media design (PowerPoint, Canva, Google Slides, etc.)
  • Social media marketing
  • Expense reporting
  • Calendar management and appointment scheduling
  • Project management, planning and development skills
  • Organizational development and knowledge of change management processes
  • Teamwork/ Collaboration
Work History
Nov 2016 - CurrentAccount Support CoordinatorAMERICAN CANCER SOCIETY - Coppell, TX
  • Support a group of 15-20 staff members at any given time.
  • Created graphics and informational materials that would be easily accessible in an effort to provide needed information at no cost to low income accounts.
  • Developed, updated and maintained database of existing and potential accounts in Salesforce.
  • Increased customer satisfaction and repeat donations through relentless pursuit of resolutions to problems arising from the need for cancer informational materials, protecting company reputation, loyal client base and improving process efficiency.
  • Created and recommended the use of an order form that listed all available informational items, which is now used region-wide.
  • Produced detailed and relevant reports using Excel tools for use in determining levels of patient support and finding and researching new donor relationships.
  • Metered letters and packages using online UPS platform and calculated costs based on classification, weight and destination to send material requests to accounts in a cost-efficient manner.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
  • Established positive working relationships with organizationally-funded researchers through regular communication and effective anticipation of needs.
  • Determined requirements for ongoing projects and organized details for staff use, including presentation design and materials, assembling products for events and providing administrative support when needed.
Sep 2015 - Nov 2016Administrative AssistantALTERED FOR THE ALTAR - Dallas, TX
  • Scheduled office meetings and client appointments for a team of two seamstresses.
  • Supported business owners through personal document management and creation of office forms, calendar organization and preparation for meetings, assisted in payroll and other HR functions, organization of office space, and maintaining professional correspondence with customers through phone and email.
  • Created new efficiency process in which phone calls, and the information gathered from them, were put into a cloud-based database for record-keeping purposes.
  • Maximized smooth office operations by minimizing room for error in detailing of each customer's unique alterations; daily appointments increased by 30%.
  • Performed general office duties, including answering multi-line phones, routing calls and messages, and greeting guests.
  • Developed a sign-in procedure so that all staff might call each guest by name, producing a friendly atmosphere in which each guest feels important and acknowledged.
  • Welcomed visitors to office, communicated arrival to team and managed visit expectations of customers by accommodating the emotional needs of the bride and her family.
  • Created informative and entertaining posts for client's Facebook and Instagram pages, with pictures depicting custom alterations work to showcase the talent and creativity of staff.
  • Maintained accurate and current customer account data with manual forms processing, digital information updates and payment processing.
May 2014 - Aug 2014Administrative AssistantACUITY BRANDS LIGHTING - Dallas, TX
  • Scheduled office meetings and client appointments for team of 12 customer care specialists and managers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions when stocking break room and preparing meeting spaces.
  • Developed and updated spreadsheets and databases to track, analyze and report on production and sales data each morning for logistics managers.
  • Monitored divisional executive's work calendar and scheduled appointments, meetings and travel.
Jan 2014 - Apr 2014Case Management InternST. JOSEPH'S REGIONAL CANCER CENTER - Bryan, TX
  • Collaborated on program operations with social worker, including offering feedback from patients and improvement recommendations.
  • Educated potential patients on available services available and assisted social workers with consults with new patients.
  • Developed new distress tool used to assess state of need among new patients with the use of extensive research.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele by maintaining frequent contact with drug companies and foundations in regards to patient assistance applications, in order to advise patients on specific assistance programs that would best suit their needs.
Education
Nov 2019MS: Industrial And Organizational PsychologySouthern New Hampshire University | Manchester, NH
  • Graduated with 3.9/4.00 GPA
  • Thesis: Psychological Ramifications of Cancer in Adolescents and Young Adults.
May 2014BS: SociologyTEXAS A&M UNIVERSITY | College Station, TX
  • Received Chickasaw Nation Scholarship.
  • Member of Omega Phi Alpha National Service Sorority and elected as Public Relations Chair for Omega Phi Alpha in 2013.
  • Minored in Psychology.
Accomplishments

Was part of the team that designed and created the first adolescent and young adult cancer wing in North Texas at Baylor All Saints in Fort Worth.

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Resume Overview

Companies Worked For:

  • AMERICAN CANCER SOCIETY
  • ALTERED FOR THE ALTAR
  • ACUITY BRANDS LIGHTING
  • ST. JOSEPH'S REGIONAL CANCER CENTER

School Attended

  • Southern New Hampshire University
  • TEXAS A&M UNIVERSITY

Job Titles Held:

  • Account Support Coordinator
  • Administrative Assistant
  • Case Management Intern

Degrees

  • MS : Industrial And Organizational Psychology
    BS : Sociology

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