Account Services Coordinator Resume Example Momentum Physical Therapy

ACCOUNT SERVICES COORDINATOR

Professional Summary

Dedicated Medical Office Assistant with 10+ years' experience in the healthcare field. Experienced in managing patient records, healthcare coding and transcription. Military clinical training in OB-GYN, Radiology, Optometry, Audiology, and Treatment Room. Capable of performing administrative duties, including bookkeeping, handling health insurance queries and billing. Proficient in Microsoft Office with excellent written and verbal communication skills. Knowledge of HIPAA regulations.

Skills

Medical office administration
EMR / EHR
Charting and clinical documentation
Blood draws
Patient assessments

Customer satisfaction
Data entry
Immunization
Health Insurance Portability and Accountability Act (HIPAA)
OB-GYN, Radiology, Optometry, Audiology, and Treatment Room

Work History

Account Services Coordinator, 08/2020 to Current
Momentum Physical Therapy – San Antonio, TX

Coordination and monitoring Administrative tasks to include patient accounts, patient records, and accounts receivable/payables.

Essential Duties and Responsibilities:

Process incoming daily mail at Central Business Office, and follow all appropriate procedures based on what is received.
Handle and process all Medical Records requests as regular, daily duty.
Monitor and maintain Plan of Care spreadsheet. Fax patient notes as necessary.
Assist with managing receiving signed plans of care (POC) back from referral sources as regular, daily duty.
Monitor and maintain routine follow up calls, and/or fax correspondence regarding active letter of protection cases on bi-weekly basis.
Assist with credentialing correspondence (mail, email, fax, phone), update processes, and update active status of providers as regular daily duty.
Mail out collection letters on Bi-Weekly basis for all patients.
Serve as supply coordinator for CBO to ensure office has appropriate amount of supplies, periodically making supply orders, and tracking inventory of supplies.
Assist in purging files from binders to file jackets/boxes as needed.
Other duties as assigned.

Store Associate, 12/2008 to 06/2018
Defense Commissary Agency – Saratoga Springs, NY

Balanced and organized cash register by handling cash, counting change and storing coupons
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Used POS system to process sales, returns, online orders and gift card activations Displayed merchandise by arranging in appealing and orderly way to boost sales
Processed reclaims and returns to vendors and warehouse for credit Received over $10 million in merchandise annually
Received over $10 million in merchandise annually for resale

Medical Assistant, 02/2007 to 10/2008
Saratoga Hospital – Saratoga Springs, NY

Maintained detailed records of test results by entering data and patient information into computer
Performed clerical duties, such as word processing, data entry, answering phones and filing Implemented care and efficiency improvements to support and enhance office operations
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Collected and documented patient medical information such as blood pressure and weight
Obtained client medical history, including medication information, symptoms and allergies
Assisted with routine checks and diagnostic testing by collecting and processing specimens
Measured patient Lung capacity
Submitted prescriptions to pharmacy via phone, fax or web
Completed clinical procedures and gathered patient data for interpretation by physician
Attended required training, education and meetings
Directed patients to examining rooms and coordinated transportation assistance as necessary
Recorded vital signs and medical history for 30 patients each day

Medical Assistant Supervisor, 08/1986 to 08/2006
Hospital Corpsman, United States Navy – Albany, New York

Clinical training in OB-GYN, Optometry, Radiology, and Treatment Room
Prepare patients for examination and treatment, takes patient histories and vital signs; prepare and disburses lab slips, X-ray forms, and patient education materials and assists Providers in preparing for and completing exams and procedures
Prepare exam and procedure rooms with necessary instruments, supplies and equipment, clean instruments and spills using universal precautions
Administers injections, draws blood, collects urine and performs lab work as directed, as well as documenting in the electronic medical record and scan documents into the system
Provided leadership, delegation and exceptional medical service in high-pressure situations
Provides emergency medical care, including physical exams and interviews to gain medical history and relevant health data
Maintains confidentiality of patient data and condition at all times to safeguard health information
Sorts and routes incoming correspondence and messages
Drafts military and nonmilitary correspondence
Medical office manager overseeing 20 hospital corpsman
Performed research in medical billing errors for retired personnel

Education

Associate of Applied Science: Healthcare Administration, 2020
Palo Alto College - San Antonio, TX

Graduated summa cum laude

Member of Phi Theta Kappa

Technical Certificate: Basic Hospital CorpsmanNaval School of Health Sciences - Great Lakes, IL

Phlebotomy, Vitals, Immunizations, and Patient Care

Resume Overview

Companies Worked For:

Momentum Physical Therapy
Defense Commissary Agency
Saratoga Hospital
Hospital Corpsman, United States Navy

School Attended

Palo Alto College
Naval School of Health Sciences

Job Titles Held:

Account Services Coordinator
Store Associate
Medical Assistant
Medical Assistant Supervisor

Degrees

Associate of Applied Science : Healthcare Administration , 2020
Technical Certificate: Basic Hospital Corpsman

Account Services Coordinator Resume Example

Resume Score: 80%

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