Results-oriented leader with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Coursework in Marketing, Business Management and Communications
Coursework in Marketing, Business management and communications
Build rapport with team members and clients to ensure customer satisfaction.
Coach, mentor and aide team members with providing exemplary customer experience.
Utilize reports, monitor and track calls to identify problem areas for improvement.
Manage performance metrics and provide constructive feedback to improve customer experience.
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