Experienced professional with over 13 years of providing service and support to sprint customers. Qualified customer service manager offering a record of successful job performance Possesses confidence and patience to effectively communicate with customers from all cultures and economic level. Multi-tasking ability allows for troubleshooting while using computer applications, maintaining a professional demeanor, researching and resolving issues. History of award winning performance in problem solving and ensuring satisfaction. Self- motivated, exercise sensible judgment; highly organized and detail oriented with proven ability to meet deadlines. Skills Interact extensively with all level of employers regarding operations, productivity, and performance issues; openly promote and foster transparent accountability while consistently exceeding goals and expectations. Computer-oriented: proficient with computer, Microsoft operating system and applications including Microsoft Word, Microsoft Excel, workforce management and idea management software. Work independently with no direct supervision and exhibits the ability to plan and conduct effective meetings as a team player, leader and trainer that garners consistent success in planning and managing projects. Highly effective in motivating, developing, and leading others through exceptional communication and interpersonal skills, adept at negotiations, collaboration, and building respect and trusted relationships. Exhibit tenacity and creativity in problem solving with a proven record of innovating profitable solutions to seemingly impossible business problems, able to bring order and efficiency to chaotic environments. Driven, self- motivated, highly energized and recognized for the ability to perform well under pressure either individually or within a team while presenting excellent leadership and communication skills.
