Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, Excel, and Access systems and program management.
Skills
Access
AS400/Mainframe
Oracle
Monarch
Metafile
Data Entry
Outlook (7 years)
Accounts payable
Recruiting
Training & Development
Managing
Human Resource (5 years)
Kronos (5 years)
Analytics (9 years)
Mentoring
Leadership Experience (7 years)
Payroll
Business development
Meeting planning
Microsoft Office Suite knowledge (10 years)
File and data retrieval systems
Expense reporting
Multi-line phone systems
Data Management (4 years)
CRM Software (3 years)
Invoicing and billing
Accounting skills
Spreadsheet development
Experience
12/2015 to Current
Account Sales SupportRural King – Franklin, PA,
Heavy use of Access tables and queries for further data analysis
Prepare reports, analysis, proposals and account maintenance files for vendors, customers and managers
Prepare and process monthly and quarterly reports for customers, vendors and account managers
Excellent analytical skills via MS Office; Interactive excel dashboards, pivot tables, charts, templates, consolidation reports etc
Responds to vendor inquiries in a timely matter.
Produce daily and weekly reports for department manager.
Effectively solves problems requiring knowledge of department policies and procedures.
Corresponds with multiple departments on behalf of customer to provide accurate information.
Research and resolve invoice discrepancies and issues.
Maintain accurate POS and Price Key files for multiple accounts
07/2010 to 11/2015
HR/Accounts Payable and Receivable ClerkLevenger – City, STATE,
Developed and maintained training materials and benefits packets for new hires.
Handled sensitive and confidential employee information with complete discretion.
Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Supervised staff and client training to ensure comprehensive knowledge of federal, state and local regulations.
Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
Provides coaching and mentoring to call center personnel.
Provides help desk assistance to call center personnel in order to effectively resolve technical issues.
Plan & Schedule all meetings / appointments.
Compiles, analyzes, and prepares data for weekly administrative reports while simultaneously managing deadline oriented special projects.
Assist Call Center Supervisor with product quality and customer satisfaction.
Contacts potential corporate customers through cold calling to increase company revenue.
Effectively solves problems requiring knowledge of department policies and procedures.
Audit customer account information within designated time frame to respond to inquiries accurately.
Prepare analysis of accounts; monitor accounts to ensure payments are up to date.
Assist with month end closing; provide supporting documentation for audits.
Post transactions to journals, ledgers & other records; reconcile accounts payable transactions.
Review and verify invoices and check requests; sort, code and match invoices.
Accept and reply to customer inquiries via phone, email or chat; and, follow up on customer issues not immediately resolved.
Process returns and ensures credits are distributed correctly.
Perform accounting & clerical tasks related to the efficient maintenance & processing of accounts payable transactions.
Review and verify invoices and check requests; sort, code and match invoices.
Prepare & process electronic transfers and payments; prepare and perform check runs.
Reconcile accounts payable transactions using Excel reports.
Process chargebacks.
Prepare analysis of accounts; monitor accounts to ensure payments are up to date.
Research and resolve invoice discrepancies and issues; maintain vendor files & payments.
Correspond with vendors & respond to inquiries; produce daily, weekly and monthly reports.
Assist with month end closing; provide supporting documentation for audits.
07/2005 to 07/2010
Front End SupervisorWholefoods Market – City, STATE,
Taught junior employees how to meet operational and sales goals with proactive strategies. Performs audits of daily cash sales totals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Trained newly hired top talent to fill key positions and maximize productivity.
Providing guidance and direction to team members, including setting performance standards and monitoring standards.
Making recommendations to management concerning team members and improvement of procedures.
Empowering team members to work together to accomplish tasks by coordinating activities, issuing instructions and assigning duties.
Identified the developmental needs of team members by coaching, mentoring, or otherwise helping them improve knowledge or skills.
Resolving complaints and answering questions of customers regarding services and procedures.
Assist with month end closing; provide supporting documentation for audits.
Supervising and coordinating activities of team members engaged in customer service activities.
Entering, transcribing, recording, storing, or maintaining information and reports in written or electronic/magnetic form.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to manager.
Controlled cash movements and department expenses to maintain budgetary goals.
Education and Training
Expected in 2021
Bachelor of Arts: Psychology University of Memphis - Memphis, TN GPA:
Expected in 2011
Associate Degree: Psychology Southwest TN Community College - Macon Cove, Memphis, TN GPA:
Expected in 2005
: W. P. Davidson High School - Pleasant Valley, AL GPA:
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