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Account Sales Manager Managed Print Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-driven Automotive field Perfectionist offering over 16 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality professionalism standards. Communicative and team player oriented with skills in coaching and task delegation. Strong mechanical background, creative mindset always able to find a way to solve a problem or obstacle.

Skills
  • Reynolds & Reynolds, ADP
  • Ignite, CDK, Wi-Advisor,
  • Dealer Track proficency
  • Leadership ability
  • Service industry background
  • Customer service professional
  • Microsoft office proficiency
  • Networking
  • Accounting , data entry,
  • Processing payment, strong
  • With numbers and money.
  • POS Systems expert
  • Goal attainment
  • Accounting, Leadership, Sales
  • Administrative, Legal, Shipping
  • ADP, Machinery, Staffing
  • Advertising, Marketing, Technical support
  • Billing, Materials, Trade shows
  • Budgets, Mechanical, Transportation
  • Budget, Mechanical Engineering
  • Business, Meetings
  • Administration, Money
  • Clerical, Microsoft office
  • Conferences, Office
  • Contracts, Negotiation
  • Credit, Networks
  • Clients, Networking
  • Customer service, Packaging
  • Data entry, Peak
  • Delivery, Personnel
  • Product design, Plan development
  • Documentation, Policies
  • Features, POS
  • Finance, Presentations
  • Financial, Proposals
  • Focus, Receiving
  • Forms, Recording
  • Functional, Repairs
  • Insurance, Routing
  • Inventory, Safety
Experience
05/2021 to Current Service Advisor Avondale Toyota | Avondale, AZ,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Handled telephone inquiries regarding appointments and work in process.
  • Produced repair and installation orders and updated master schedule with assignments.
  • Updated customer accounts in computer system, submitted payments and changed personal details.
08/2020 to 05/2021 Senior Service Advisor Cim Group | Alexandria, VA,
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Kept detailed records of repairs, labor involved and parts used.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
07/2019 to 08/2020 Assistant Service Manager Group 1 Automotive | San Diego, CA,
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Oversaw all daily operations of store location.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided excellent services for customers by following up on issues, fallow up calls
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created employee work schedules to keep shifts properly staffed.
  • Motivated, led and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Collaborated with customers to offer solutions to service needs.
11/2017 to 07/2019 Warranty Administrator Cim Group | New York, NY,
  • Stayed up to date on factory announcements and recalls.
  • Organized claims paperwork and booked appointments with customers.
  • Kept thorough records of service actions and customer information.
  • Managed logistics of incoming and outgoing components shipments automotive warranty parts.
  • Verified policy holder data, including age, contact number and physical address.
  • Complied with confidentiality regulations in handling customer information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined claims, records and procedures to grant approval of coverage.
06/2015 to 11/2017 ASSISTANT SERVICE MANAGER National Vision | Tampa, FL,
  • Set goals and deadlines for the department.
  • Hire and terminate clerical and administrative personnel.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
02/2013 to 05/2015 Night Shift Manager HONDA MOTORCARS | City, STATE,
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Organized claims paperwork and booked appointments with customers.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Managed logistics of incoming and outgoing components shipments.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Complied with confidentiality regulations in handling customer information.
  • Verified policy holder data, including age, contact number and physical address.
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Education and Training
Expected in 06/2015 Bachelor of Science | Mechanical Engineering EASTERN MICHIGAN UNIVERSITY, Ypsilanti, MI, GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings above region
  • Promoted from Service Advisor to Night shift service manager, in less than 12-months.
  • achieved deans list all throughout college
  • Led and boosted Service department team CSI to exceed regional requirements.
References
REFERENCES References available upon request

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Resume Strength

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  • Target Job

Resume Overview

School Attended
  • EASTERN MICHIGAN UNIVERSITY
Job Titles Held:
  • Service Advisor
  • Senior Service Advisor
  • Assistant Service Manager
  • Warranty Administrator
  • ASSISTANT SERVICE MANAGER
  • Night Shift Manager
Degrees
  • Bachelor of Science

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