Account Resolution Specialist Resume Example
Account Resolutions Specialist offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
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Account Resolution
- Researching and working with consumer to provide best solution possible for their account.
Customer Service
- Providing not only quality service to consumers but also providing them with a full explanation of background information to make them understand the process and resolving any conflicts they may endure while in business with the company.
Reviewed, researched, and contacted consumers in order to find a beneficial solution not only for the consumer but for the client as well. Assisted in short sale negotiations with realtor's and attorneys, worked with various title companies in order to make the sale happen. Complied with federal, state and company policies, procedures and regulations.
Communicated with customers, and other individuals to answer questions and explain information.
Communicated with customers, and individuals to answer questions and explain information. Complied with federal, state and company policies, procedures and regulations. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Assisted in modification qualification and hardship programs. Processed applications for home equity lines of credit as well as serviced current lines of credit.
I have my Associate Degree in Business Administration and also currently finishing up my Bachelor's Degree in Business Administration and Project Management.
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Resume Overview
School Attended
- Colorado Technical University
Job Titles Held:
- Account Resolution Specialist
- Mortgage Customer Service Specialist
Degrees
- Bachelor of Science : Project Management 2013
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