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Account Resolution Specialist Resume Example

Resume Score: 65%

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ACCOUNT RESOLUTION SPECIALIST
Career Focus

Account Resolutions Specialist offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.

Summary of Skills
  • Customer Service
  • Property Taxes
  • Escrow Analysis
  • Modifications
  • Short Sales
  • Foreclosures
  • Bankruptcy
  • Communication
  • Problem Solving
  • Project Management
  • Strategic Planning
  • Collections
  • Conflict Resolution
  • Account Management
Accomplishments

Account Resolution


  • Researching and working with consumer to provide best solution possible for their account.

Customer Service


  • Providing not only quality service to consumers but also providing them with a full explanation of background information to make them understand the process and resolving any conflicts they may endure while in business with the company.


Professional Experience
Account Resolution Specialist05/2011 to CurrentAmerican Coradius InternationalHamburg , NY

Reviewed, researched, and contacted consumers in order to find a beneficial solution not only for the consumer but for the client as well. Assisted in short sale negotiations with realtor's and attorneys, worked with various title companies in order to make the sale happen. Complied with federal, state and company policies, procedures and regulations.

Communicated with customers, and other individuals to answer questions and explain information.

Mortgage Customer Service Specialist11/2008 to 05/2011Bank of America Home LoansGetzville , NY

Communicated with customers, and individuals to answer questions and explain information. Complied with federal, state and company policies, procedures and regulations. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Assisted in modification qualification and hardship programs. Processed applications for home equity lines of credit as well as serviced current lines of credit.

Education
Bachelor of Science: Project Management2013Colorado Technical University Colorado Springs, CO, United States

I have my Associate Degree in Business Administration and also currently finishing up my Bachelor's Degree in Business Administration and Project Management.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • American Coradius International
  • Bank of America Home Loans

School Attended

  • Colorado Technical University

Job Titles Held:

  • Account Resolution Specialist
  • Mortgage Customer Service Specialist

Degrees

  • Bachelor of Science : Project Management 2013

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