Account Resolutions Specialist offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
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Account Resolution
Customer Service
Reviewed, researched, and contacted consumers in order to find a beneficial solution not only for the consumer but for the client as well. Assisted in short sale negotiations with realtor's and attorneys, worked with various title companies in order to make the sale happen. Complied with federal, state and company policies, procedures and regulations.
Communicated with customers, and other individuals to answer questions and explain information.
Communicated with customers, and individuals to answer questions and explain information. Complied with federal, state and company policies, procedures and regulations. Calculated, prepared, and issued bills, invoices and account statements according to established procedures. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Assisted in modification qualification and hardship programs. Processed applications for home equity lines of credit as well as serviced current lines of credit.
I have my Associate Degree in Business Administration and also currently finishing up my Bachelor's Degree in Business Administration and Project Management.
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